Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to an IVR! A majority of them wouldn’t want to get in touch with you at all if they know they will be greeted by the IVR. In fact, many of them think that it provides […]
The post Essential Components of a Customer Friendly IVR appeared first on Call Center Solutions.
This post first appeared on Why Predictive Dialer Software Is Most Suitable For Large Enterprises, please read the originial post: here
