If you are an IT company and the time to scale up has come along, outsourcing your services of remote support to another IT company is inevitable, as it is the only way to increase efficiency and cut down on costs.
Related Articles
The market of Remote IT Support has been growing fast in the last years, as it offers IT companies many advantages. Let’s see which ones:
1.) The costs of Tech Support becomes Billable. Out-sourcing allows you to record these costs in your company balance sheet and detract them from your company income.
2.) Your company becomes more efficient. Remote Support reduces greatly the costs of travel and allows your team to save a lot of time, as much work is outsourced. As a consequence, your team productivity increases and profits as well.
3.) You can have much more customers. If your team gets able to do more work in the same time, you are able to take new business and scale up.
4.) Your service gets faster and customer satisfaction increases. Remote support allows your team to deliver a faster service by cutting out on travel and other operations and tasks. This is very helpful for your business growth, as customers want their problems addressed right by now.
5.) Remote maintenance becomes possible. You can offer your customers remote assistance and maintenance much easier.
6.) New marketing policies become possible. The result of the above-mentioned advantages is that you can adopt new and more powerful marketing strategies. For example, you could offer all-in-one packets that include service and maintenance at a fixed monthly cost. The advantage of this formula is that you have a predictable cash flow with subsequent less stress.
7.) Your pool of potential customer’s gets bigger. The improvement in efficiency allows you to reach a huger pool of customers outside your geographic location.
In conclusion, outsourcing the services connected with it`s support to an IT company is inevitable if you wish to make your business grow. The benefits range from smarter performances of your team to tax advantages and a more correct structure of your accounting.
If you are interested in remote support, visit R-HUB`s web-site http://www.rhubcom.com You are going to find many useful posts, articles and resources on this and other interesting topics.
The post Why to prefer Remote Support from an IT Company appeared first on RHUB Blog: Web Conferencing & Remote Support.
