Hotel industry is undergoing a technology driven transformation. Today’s smart Hospitality Technology Solutions not only help hoteliers automate and streamline operations, it also helps them serve their guests better. By adopting appropriate set of hospitality technology solutions including Hotel PMS, CRS, Channel Manager, Mobile Apps for speedy check-in, and Mobile Analytics App etc, hoteliers can no doubt go beyond the guest service practices they have followed in recent years.

Guests’ take on hospitality technology

Today’s guests are tech-savvy. They have seen the positive and overwhelming impact of technology on other business models they are associated with and they want to see the same impact of technology during their stay at your hotels. In simple words, they now understand that right technology platform can help hotel establishments serve them efficiently.

A significant percentage of guests indicate that hotels should invest on various hospitality technology solutions in order to enhance their (guests’) experience. Additionally, a sizeable chunk of both leisure and business travelers like it the most when the hotel enables them to use their smartphones to request services and to communicate with hotel staff.

Improving guest experience with technology

You should ensure the fastest check-in time at your hotel. Exhausted guests would not like it if they have to spend long time at your front desk to complete the check-in formalities. Instead, adopt mobile check-in app like Easy Check-In and walk them directly to their room the moment they walk in to your hotel.

Guest relationship management is important for hotels, too. As happy guests spread good words about your property, it is quite important to stay in touch with them even after their stay. A SMS Alert System like FortuneNEXT iAlert can help you in this. It helps hotels communicate and stay in touch with their guests by sending out SMS alerts on their birthdays and anniversaries. You can even send alerts to your staff on VIP check-in and guest complaints etc.

Similarly, guests can be served efficiently at the in-premise restaurants, too. App like Easy Dine does the job in such cases. You can present your restaurant menu in a digitalized manner via this app. This restaurant e-menu app enables your restaurant staff to focus on customer service rather than running around on the floor. Your steward can take orders from diners and send the KOT to the kitchen directly without moving away from the guests table. Easy Dine helps users do away with errors that occur when taking orders manually.

Hospitality technology solutions empower hotel staff to ensure efficient operation and impeccable customer care. This helps hotels generate greater guest loyalty and revenue, too. So, are you leveraging the right set of hospitality technology solutions? Ask your guests, you will get the right answer from them.

The post Using The Right Hospitality Technology Solutions? Ask Your Guests! appeared first on .