There may be some problems during shipping goods or documents by international express, especially when parcels arrive local, the problems probably occur due to recipient. Now we list some common problems and relative solutions when you ship by DHL, UPS, FedEx, etc.
Problem No.1: Failed delivery due to the unknown recipient address, or recipient has moved out, or gone out for long.
Solution No.1 : The Sender provides a new recipient/address/telephone number, deliver again;
Scheme No.2 : The Sender Requires to give up delivering at the destination;
Solution No.3: The sender requires to return parcel , and confirms the payment for the relevant expenses.
Note: DHL, UPS, and FEDEX, will not initiatively notify the sender if problems occurred, the sender should track with logistic number and contact DHL, UPS and FedEx timely if found problems. The default handling is to return parcel back to the sender, and require the sender relevant expenses.
Problem No.2: The recipient refuse to pay the freight/tariffs.
Solution No.1: The sender should pay the freight/ tariffs for the recipient, after that the courier send the parcel to the recipient;
Scheme No.2: The sender should communicate with the recipient, after that the recipient is willing to pay the freight/ tariffs;
Solution No.3: The sender requests to send parcel to other recipient in the same country, and pays the freight/ tariffs by the new recipient;
Solution No.4: The sender requests to sent parcel to the recipient, and the cost charge to a third party (must get confirmation from destination apartment first);
Solution No.5: The sender requires to give up delivering and pay the freight/tariffs( depends on relevant regulations of destination countries);
Solution No.6: The sender requires to return parcel, and confirm to pay the relevant expenses/tariffs depends on relevant regulations of destination countries).
Note: DHL, UPS, and FEDEX, will not initiatively notify the sender if problems occurred, the sender should track with logistic number and contact DHL, UPS and FedEx timely if found problems. The default handling is to return parcel back to the sender, and require the sender relevant expenses.
Problem No.3: The recipient refused to sign for the parcel.
Solution No.1: The sender should provide a new address, the parcel will be sent to the new recipient in a same country;
Scheme No.2: The sender should communicate with the recipient, the recipient agrees to receive parcel;
Solution No.3: The sender requires to give up delivering at the destination;
Solution No.4: The sender requires to return parcel, and confirm to pay the relevant expenses.
Note: DHL, UPS, and FEDEX, will not initiatively notify the sender if problems occurred, the sender should track with logistic number and contact DHL, UPS and FedEx timely if found problems. The default handling is to return parcel back to the sender, and require the sender relevant expenses.
Problem No.4: Parcel detained by the customs, require the sender or the recipient provide customs clearance materials such as house proprietary certificate, formal invoice.
Solution No.1: The sender or the recipient provides the required materials, and submits to the destination customs;
Scheme No.2: Neither the sender nor can provide the required customs clearance material, and the sender requires to give up delivering at the destination;
Solution No.3: The sender requires to return parcel, and confirm to pay the relevant expenses.
Problem No.5: Parcel was found damages or losing.
Solution No.1: After the sender communicate with the recipient, the recipient agrees to receive the parcel;
Solution No.2: The sender requires to give up delivering at the destination;
Solution No.3: The sender requires to return parcel, and confirm to pay the relevant expenses.
Problem No.6: Destination country customs rejects imported parcel, and the parcel must be destroyed or returned.
Solution No.1: The sender requires to give up delivering at the destination;
Solution No.2: The sender requires to return parcel, and confirm to pay the relevant expenses;
Problem No.7: Partial or all lost of goods, or receives damaged goods.
Solution No.1: Gets compensation after being verified by destination country;
Solution No.2: Damage or losing was caused by inadequate packing, are not able to claim compensation.
Warm notes:
When the sender requires to give up delivering at the destination, he must pay attention to whether he need to pay tariffs, some countries are not allow requirements at the destination, give up process must pay attention to whether need to destroy parcels in local, failed delivered parcels must be returned to origin, and tariffs must be paid by the sender( subjects to destination provisions).
When the sender requires to return parcel, he must pay attention to whether he need to pay tariffs. Meanwhile, regulation scales are different for import and export, when return a parcel may generate relevant tariffs or need customs declaration.
The sender must pay attention to whether or not the parcel has a time limit for destroying.
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