Just thought I'd write this post to praise the response I got from Jet2.com regarding a complaint I made to them about their "Kids Go Free" Offer.  I had booked a holiday for the three of us last weekend (2 adults + 1 child), and took advantage of their free child place offer but after making the booking I had some concerns about the offer. 

I wrote directly to their chief executive on Monday afternoon to complain that I found their Kids Go Free offer misleading.   I felt we weren’t actually getting a free child place based on the price we were paying.   First thing Tuesday morning I got a phone call from their Head of Customer Services who explained the offer to me and put my mind at rest.  I hadn't been conned.   The hotel we had booked as part of the holiday already offered a free child place anyway.  So we effectively got the flight and transfer for free under the Jet2.com offer.

I was offered £100 off my holiday by Jet2 as a good will gesture, which I greatly appreciated.

I've always found Jet2.com to be one of the good guys.  I'll often spend extra to fly with them rather than use Ryanair or Easyjet because the all-round experience is more pleasant and I find their customer service to be excellent.  This has just confirmed my belief!