Hospital language service leaders and healthcare experts will once again converge at the Healthcare Language Services User Summit hosted by Voiance’s parent company CyraCom, taking pla… Read More
Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Desi… Read More
Jeff Toister is President of Toister Performance Solutions, Inc. and the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do Ab… Read More
The contact center agent tried to suppress a laugh.
It was difficult. The agent strained to understand the customer’s thick accent and broken English. The customer had just received a… Read More
Which contact center metrics could your center improve on?
90% of contact center leaders told ICMI that agent productivity and other metrics improved or maintained when they introduced… Read More
CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be expanding into Houston, Texas and opening a new 62,000 sq. foot contact center. The company… Read More