In your personal life, as reading people’s minds are something which is questionable superpower. But the business benefits of being able to listen in on people’s thoughts are inf… Read More
Last year we have seen social media emerge as one of the most prominent customer service channels. Consumers today are more prone to use social media to communicate their questions, complime… Read More
Unexpected changes in the volume of social messages you receive can happen at any time. They can be brand specific, for example a service outage or a new product launch, or th… Read More