To keep up with the ever-changing business landscape, it is crucial for companies to stay prepared and resilient in the face of unexpected challenges. One effective way to achieve this is th… Read More

When it comes to customer onboarding, time and consistency is of high importance. Customers stick around when they are able to achieve outcomes using the product. Time is of essence to build… Read More

In this post, we explore how to boost user engagement with a proven playbook. Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and gro… Read More

Customer success is evolving fast from being a support-oriented function to one which owns and drives revenue. Whilst renewal management is typically stage 1 of revenue ownership, revenue ex… Read More

Image SourceAfter recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business… Read More

Participant Demographics We asked Key Account Management professionals to gain their insights on present challenges and the opportunities they envision through the adoption of automated a… Read More

Image SourceAccording to Survey Sparrow, the top five companies in the market maintain a customer retention rate of 94%. If it is any indication, the secret to a thriving business is retaini… Read More

Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In fact, it is essenti… Read More

Customer success conversations are key for all businesses as they foster healthy customer relationships, drive customer satisfaction, provide valuable insights and uncover revenue opportunit… Read More

As projects continue to become more and more complex over time, coupled with advancements in technology, different project management tools have emerged to help project managers improve coll… Read More

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. There are different solutions… Read More

Today’s super dynamic B2B environment mandates everyone in the leadership to be more innovative to get things done! That’s where note-taking and task-management apps enter. These… Read More

Role: Sr. Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. Customer Success Implementation Manager, you’l… Read More