Most customer experience initiatives falter because they think it’s only about the customer and the data is an afterthought.
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As a business owner, it is imperative that you do not cut corners when it comes to the quality of your products and services. In an age of fast service,…
The post Creating Customer Lo… Read More
In a successful venture, you have to look up many things, customer support is one of them. You might receive a massive amount of customer support emails regarding the product after-sale or t… Read More
In a world still feeling its way through the changes caused by the pandemic, it’s now even more crucial to establish how Customer Experience (CX) influences buying decisions. The forwa… Read More
For businesses around the world, maintaining a base of loyal customers is very important. Loyal customers are likely to spend more as compared to new customers. Besides, selling to so… Read More
A 2020 survey by Business2Community found that in the immediate
aftermath of the lockdowns, there was a drop of 73.9% in sales opportunities. The
same survey found that 65.2% of sales profes… Read More