Clicktools, a SaaS-based enterprise survey management platform empowers enterprises to conduct surveys and capture customer feedback in a seamless manner. The SaaS-based software is extremel… Read More
“The customer experience is the next competitive battleground.” – Jerry Gregoire
How prepared are you for this new battleground of customer experience? Every company of eve… Read More
I originally wrote today's post for Clicktools. It appeared on their blog on March 26, 2018.
There are a lot of different ways to listen to customers and employees.Tags: Annette Franz (… Read More
One of the best ways you can enhance customer satisfaction is by understanding exactly what they want from you as a business. Surveys can be very helpful in this regard. But unless you have… Read More
It is no secret that businesses, nowadays, rely on customer data to make strategic decisions and personalize marketing. With the growing prevalence of the era of big data, businesses are inc… Read More