We’ve all heard the stories of brands failing and flailing on social media as they try to respond to customer service inquiries. And here’s why. Most companies are barely set up… Read More

In these times of generic, mass-produced, short-life-span goods, it’s comforting to be reminded… Read More

It the day of the year where everyone is working on making the prediction on social media for the year 2017. The first thing we do is make a list of sites that will boost or die in the comin… Read More