News Veröffentlichen… · 12:24 24 Nov 2022
Die diesjährigen Customer Experience Awards betonen die Bedeutung von Kundenorientierung und Wissensaustausch
CX1, die von zenloop verwaltete Eventmarke, gab die Gewinner des diesjä… Read More
Adrian Swinscoe Blog Posts
Customer Service Tod… · 07:59 03 Jun 2020
I recently chatted with Adrian Swinscoe to discuss the CX myths, the role of technology for customers and agents and the meaning of customer-centric Read More
Smartkarrot · 12:10 15 Feb 2022
A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine… Read More
Steve Digioia · 10:00 19 Jul 2021
Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. I was amazed at how warm and welcoming they were and their willingness to embrace, support, a… Read More
Online Appointment S… · 11:16 07 Jun 2006
Everyone can create a ‘Genius Bar’ customer experience – Interview with Gary Ambrosino of Timetrade on creating a personalized customer experience in a retail. Adrian Swins… Read More
10 Excellent Ways Ai… · 04:21 11 Oct 2019
October is here, and Halloween is near! What better way to add some thrills and frills to this month, than the newest SurveySparrow treats!
Grab your costumes and join us, as we set ou… Read More
Oracle Customer Expe… · 15:44 09 Nov 2018
Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX in the News:
How Emerging Technologies Are Changing the Retail Shopping Experience by… Read More
Mobile Application D… · 06:26 28 Apr 2017
Increased adoption of digital tools by customers has led to a massive shift in their behavior and expectations. No longer a customer is satisfied by traditional benchmarks like cost, timely… Read More
Blog: Brand As Busin… · 05:31 28 Jun 2016
A brand touchpoint is any way a person in the marketplace interacts with your brand — so practically every brand has hundreds of touchpoints and each plays a role in shaping… Read More