2023-09-13 15:59
Expanding your business could be challenging, especially at first. One strategy many modern firms employ to save expenses is outsourcing more duties. For instance, outsourcing small business… Read More
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How Data Analytics Service Can Stop Frauds In Insu Blog
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Auto frauds in the US cost tens of millions and there is no way to detect them with traditional means of claims investigation. This is why the data analytics
2023-09-04 13:56
Businesses must select the ideal call center partner if they want to enhance their customer support operations and succeed overall in the modern, shifting economy. Your call center par… Read More
2023-08-18 08:35
Emails rank second among the most popular mediums for consumer communication after phone conversations. Since information is still available, stakeholders and other business partners, whethe… Read More
2023-08-18 08:29
Customer email assistance stands out among other non-voice process channels in a special way. It is a favoured method of business-to-business communication and a practical avenue for those t… Read More
2023-05-05 07:29
Did you know that to increase their productivity and operations, up to one-third of enterprises would outsource in 2023? Neither big businesses nor only them use outsourcing. Even start-ups… Read More
2023-04-19 08:30
It has been a while since you started your company. Pat yourself on the back for a job well done! Currently, you are getting many calls from people asking about your product or service. Howe… Read More
2023-03-14 07:24
Whether you are a first-time entrepreneur juggling several tasks at once or a seasoned executive managing a bigger organization, as your firm expands you will feel the need to increase your… Read More
2023-02-10 14:38
Delivering meaningful customer care across all client touchpoints is essential for every organization if it wants to ensure that its customers are heard, assisted, and satisfied. Customers n… Read More
2023-01-16 08:30
The development of state-of-the-art call center technologies has raised the bar for customer support. 96% of consumers throughout the world claim that a brand’s customer service is a k… Read More
2023-01-05 11:32
Customer Care Outsourcing Services are a desirable concept. Outsourcing your customer service to an outside agent can drastically reduce overhead, saving you money, resources, and frequently… Read More
2022-12-26 09:20
Have you ever wondered how to expand the customer for your company? Many business entrepreneurs have been baffled by this query for ages. Before the advent of the internet, businesses could… Read More
2022-12-07 06:54
Several businesses use the most recent technologies to set up their own adaptable, affordable, and intelligent call centers. When clients call a firm, they speak with a polite, seemingly scr… Read More
2022-12-01 07:14
Over the past ten years, changes in customer expectations and behavior and swift technological improvements have caused the customer service business to develop into a specialized one. While… Read More
2022-11-30 09:21
In some ways, running a business is similar to giving birth in how delicate and painful it is. To accomplish their business objectives, all business owners put in endless effort. To accompli… Read More
2022-11-10 07:13
Today’s businesses must be accessible across various communication platforms to respond to customers’ questions and concerns. When customers have a question about a particular pr… Read More
2022-10-20 07:56
To day, everything is customer-focused. Numerous sectors have changed, including customer expectations and interactions with firms. As a result, companies are also changing to reflect the ma… Read More
2022-09-23 14:24
In a perfect world, businesses would have all the tools necessary to run a BPO contact center internally. Unfortunately, most firms lack the resources and knowledge necessary to achieve this… Read More
2022-09-14 11:23
Cost and simplicity are primary benefits for any business that implements a strong email marketing plan. However, not every company can afford to spend the time, money, and resources to crea… Read More
2022-08-24 15:21
The personal level of customer service and contact that live chat outsourcing for your website offers considerably improves your site’s user experience. Through Chat outsourcing servic… Read More
2022-08-11 14:34
You are likely to use email whether you run a brick-and-mortar business, an online-only firm, a restaurant, or an office. Did you know that email marketing may boost traffic to websites, sal… Read More
2022-07-28 11:22
Many organizations look to these responses to help them make an educated decision about their chosen BPO supplier. To ensure the success of their cooperation, they should clearly identify th… Read More
2022-01-24 13:38
Customer service is a vital component of operating a successful business, and it’s especially critical for telecom firms to distinguish out from the competition and keep consumers. Bot… Read More
2021-12-29 13:46
Whether a small business or a large corporation, all require the assistance and cooperation of a call centre. It is unrealistic to expect small companies to respond to inquiries and take cal… Read More
2021-12-16 08:07
In recent years, the service industry has risen at an exponential rate. Client service of the highest caliber is critical to its ability to keep its customer base. This makes determining whe… Read More
2021-08-11 10:47
Call Center outsourcing has become usual inside every industry globally; this method provides room for growth at an inexpensive price with an inventory of services that might take a sizeable… Read More
2021-07-30 09:11
Telemarketing is the process of using the phone to generate leads, make sales or gather marketing information. Telemarketing is often a very valuable tool for small and medium sized business… Read More
2021-06-08 09:13
Large call volume is always a problem and a challenge for evolving companies. Especially in today’s time when there are restrictions imposed by Covid-19 pandemic, it can be very hard t… Read More
2021-05-04 08:13
As the businesses across the world become more competitive than ever, the pressure is on the call centers to even the playing field. It is required that the customers are treated fairly and… Read More
2021-04-06 10:04
There are simply too many dynamics that dictate the success or failure of a business operation. Factors such as accessibility, price-competitiveness, demographics and customer trust play a c… Read More
2021-01-12 07:42
Customer care needs are always rising rapidly. As more and more competitors enter the market, customer care has become the difference maker when product/service quality is the same. But due… Read More
2020-12-16 07:53
Inbound call center outsourcing is an amazing option for businesses. It helps them reduce cost and at the same time improve the quality of their image in front of the customers. However, yes… Read More
2020-12-10 07:10
Customer satisfaction is the primary goal of call center outsourcing services. It is hard to achieve and then sustain a good level of customer satisfaction. But it can be simplified, if you… Read More
2020-09-30 07:22
Not a long time ago, voice-based call centers were the only preference of enterprises across the globe. When Business Process Outsourcing (BPO) started, it was majorly about call centers tha… Read More
2020-09-11 15:55
Customer support is an indispensable part of a company’s daily operations. It is a vital link between the customer and a company, which often decides the success of a brand. But many e… Read More
2020-08-17 12:07
Most companies recognize the difference between core and non-core tasks, but are unable to channel their focus proportionately. While back office services are important, they are not directl… Read More
2020-08-10 11:07
Professionalism is a virtue. When it comes to telemarketing services, you need a staff that is not only professional but also tenacious. It is an unforgiving task that takes mental toughness… Read More
2020-07-29 11:39
These days, people spend a lot of time on their smartphones. And, a lot of them like to order online from the comfort of their home. There is very little time between when they think about b… Read More
2020-07-28 10:47
Quality Assurance (QA) is detrimental to any business process. It is naïve to expect your workforce to stay true to the process without direct monitoring and enforcement of quality para… Read More
2020-07-17 15:13
Finding new clients is the holy grail for success in the business world of today. As the number of companies serving the same niche rises, the pressure of differentiating oneself apart from… Read More
2020-07-09 02:59
Today’s business environment is very competitive. Keeping hold of one’s old customers can be a challenging task as they are receiving new and improved offers from everywhere. Eve… Read More
2020-07-06 13:24
Inbound and outbound call center services are two of the most popular outsourcing services utilized in the industry. When you outsource customer support, you get instant access to skills and… Read More
2020-06-26 09:02
Facebook and Twitter have transformed into prime social media platforms. The traffic on these platforms is increasing day by day. Almost every buyer or subscriber uses these platforms for co… Read More
2020-06-11 13:34
Customer attrition is a major problem for all businesses. When customers lose faith in your services, they often turnover to your competitors, which creates a void in your customer base. And… Read More
2020-05-21 13:00
Customer support is an essential business function. With every customer call you deal; you shape the experience and outlook of your product/service users. So, it is important that you outsou… Read More
2020-05-13 11:28
Due to the rise of technology, the world is going through quick transitions. One thing that is popular today, may lose its relevance tomorrow and you need to be prepared with the right alter… Read More
2020-05-01 14:59
Electronic mail has been in prevalence since 1971. At that time, when the first mail was sent via ARPANET, no one knew that it will still be relevant after 50 years. And, they will be surpri… Read More
2020-03-18 13:57
There is no denying the fact that outsourcing is an integral part of modern-day business operations. In order to succeed today, one has to bring down the capital expenditure (capex) and incr… Read More
2020-03-13 10:03
Outbound calling is a difficult discipline to master. It requires considerable skills and a lot of patience. Most companies do not have the right type of agents to get the job done. Therefor… Read More
2020-03-09 09:34
It is hard for a business these days to survive without a call center. But, a call center in the modern times is more than just a survival tactic. It is the main customer-facing department a… Read More
2020-02-27 15:06
Customer support is mostly considered a side operation by companies. Not many organizations give it the due respect it deserves, which is why; most in-house operations aren’t able to s… Read More
2019-09-16 12:53
Any type of business growth puts pressure on the customer service department and requires an addition of new resources to meet the growing requirements. In such a situation, business owners… Read More
2019-09-12 13:04
In these times of competition, promotions have become an integral part of a company’s operations. To stay relevant in their field, companies have to constantly revolutionize their prom… Read More
2019-09-04 14:27
The best entrepreneurs swear by the timing of their decisions. Regardless of the ingenuity behind a business decision, everybody agrees that it is the timing that really matters. And, if the… Read More
2019-08-30 10:14
Call centers have become part and parcel of modern-day business operations. Call centers have been so successful for companies that nowadays we are seeing different call centers for differen… Read More
2019-08-27 11:37
Call center outsourcing has been prevalent for a number of years. The numerous advantages that it offers ranging from cost reduction to skill acquisition, makes it a worthy proposition for a… Read More
2019-07-25 10:29
Sales and marketing are two of the most important functions of modern-day businesses. A company depends on its sales team for increasing its profits. In the past, a sales team was mainly res… Read More
2019-07-02 13:32
Evolving
businesses require call centers to maintain goodwill amongst customers. No
matter how good a product or service is, if it is not backed by great customer
support, it will fail more… Read More
2019-06-24 10:30
Telecom industry is going through fast transformations. Many telcos are lost for ideas as they look for new billing systems to meet their emerging requirements. However, frequent changes are… Read More
2019-05-08 14:31
There are many business owners who even after having the best products in the market often wonder why they are playing second fiddle to their competitors. In most cases, the fault always lie… Read More
2019-05-03 10:27
We live in a world that thrives on competition. Be it sports, politics or business, competition remains a common criteria that impacts the way things work out in these three fields. Out of a… Read More
2019-04-30 09:54
Email support has remained synonymous with customer service operations for a very long time. However, nowadays we are seeing a rise in the stock of newer services like chat and social media… Read More
2019-04-26 10:21
Globalization has shrank the whole world and brought nations closer together than ever before. Outsourcing for the purpose of enhancing business prospects has become a common theme. Companie… Read More
2019-03-25 12:42
When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by their prod… Read More
2019-03-11 13:25
The word telemarketing is made from the combination of two words – telephone and marketing. So, a marketing service that requires the use of a telephone can be categorized as a telemar… Read More
2019-03-08 10:27
For a long time, companies have focused exclusively on their front-end processes for achieving success in their business endeavors. This approach has worked for a longtime; however, nowadays… Read More
2019-03-05 11:27
Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and hence… Read More
2019-02-21 14:27
Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world, call ce… Read More
2019-02-18 11:36
Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is the reason why… Read More
2019-02-14 13:20
Globalization has increased competition amongst companies and has made it essential for businesses to expand their horizons. It is harder for companies to stay relevant in the competitive wo… Read More
2019-01-29 10:32
Gone are the days when customers used to complaint and businesses used to ignore them. Monopoly of a handful of companies over their domain was the primary reason for their smug attitude in… Read More
2019-01-21 10:46
The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But wit… Read More
2018-12-27 08:21
How many of you out there have had to cancel your flight tickets? If you are above 40 and travelled the world, then it is highly likely that at some stage of your life you must have done tha… Read More
2018-12-19 15:13
The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another and this tre… Read More
2018-12-13 14:27
Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways to ad… Read More
2018-12-05 10:58
When it comes to customer support services, the art of rapport building is probably the most important. You can be master of your domain; however, if you lack the necessary interpersonal ski… Read More
2018-10-01 15:56
The post Telecom billing system: An overview, benefits and future trends appeared first on Read More
2016-04-29 16:05
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to delive… Read More
2016-04-18 21:18
Customer experience is essential in current competitive climate as customers will shift to another brand if their experience related to customer support is poor. In fact, Harris Interactive… Read More
2016-04-12 21:42
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends… Read More
2016-04-06 21:28
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers to im… Read More
2016-03-31 21:26
Billing is one of the most crucial operations in telecom services industry. Companies can present themselves as a prestigious brand if they utilize effective billing software.
The complexiti… Read More
2016-03-22 22:10
Once the company decides to outsource the call center process, choosing the right vendor and communicating all the needs become the next important steps.
Creating a fine Request for Quote (R… Read More
2016-03-18 17:58
Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester.
You may wonder wh… Read More
2016-03-10 17:24
If you are looking to outsource customer support for your firm, it is imperative to have a basic knowledge of call center metrics. This will help you in choosing the service provider that us… Read More
2016-03-02 17:42
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from… Read More
2016-03-02 17:42
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from… Read More
2016-02-25 20:52
It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center services from a ren… Read More
2016-02-19 18:01
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes imperative for… Read More
2016-02-12 16:48
The research firm Gartner predicted that by 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. Interactiv… Read More
2016-02-04 21:50
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline the… Read More
2016-01-29 21:52
Evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is management of billing process to ensure that… Read More
2016-01-22 16:46
We have discussed an array of important terms in the last part of this post.
Here we present another set of terms along with their definitions which will enrich you with more knowledge of ca… Read More
2016-01-14 17:44
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors.
Whether you wish to discuss call center operations wi… Read More
2016-01-06 22:26
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment.
T… Read More
2015-12-31 21:31
You can’t imagine telecom sector without a proper billing system in present scenario.
The advent of billing system dates back to 1990s. But its importance grew with the rise of smartph… Read More
2015-12-24 22:06
The boom of the social media popularity has changed the dynamics of various industries. Several firms are trying to utilize its potential by implementing creative ideas related to marketing… Read More
2015-12-17 20:52
Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true!
It is said that around 55 perc… Read More
2015-12-09 17:41
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because customer support process in a contact center is the bas… Read More
2015-12-03 18:00
As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest… Read More
2015-11-23 18:26
As Black Friday comes closer, the small and big retailers are gearing up to extract the maximum profit from this day. The total revenue on Black Friday in the U.S. from online sales was arou… Read More
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