What’s changing
In November 2023, we announced a series of improvements for managing Google Meet hardware devices, which included surfacing additional information about device issues, such as a description of the issue, when the issue was detected, and more. Today, we’re adding an additional data point: admins can now see when the Google Meet app fails to load for a device.
“Application load failures” will now be displayed in the “Device status” column.
When you click on the alert, you’ll see more detailed information on the error.
Getting started
- Admins:
- To filter for devices that are in the “Application load failure” state specifically, navigate to Admin Console > Google Meet hardware > Devices > Filter by ‘Device Status’ and select ‘Application load failure’.
- Visit the Help Center to learn more about understanding device usage in your organization.
- End users: There is no end user impact or action required.
Rollout pace
- Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on March 18, 2024
Availability
- Available to all Google Workspace customers with Google Meet hardware devices
Resources
- Google Workspace Admin Help: Understand device usage in your organization
- Google Workspace Updates Blog: More insights to help admins troubleshoot Google Meet hardware issues
