The Fairmont Macdonald hotel in Edmonton has a concierge desk. But no concierge. She's out of town today. Probably back Wednesday, the solitary lady at Reception guesses

N American hotels are chronically understaffed.

Having enough staff for guests is slightly less profitable

— John Cleese (@JohnCleese) May 27, 2019

Yes, and it's in the service industries that it's most profitable to cut back on service https://t.co/qnlkSJov3F

— John Cleese (@JohnCleese) May 27, 2019

I hadn't though of that… https://t.co/A67Um169CB

— John Cleese (@JohnCleese) May 27, 2019

One thing I find puzzling is that hotel staff have been trained to say " How has you day been so far ?"

Even maids who otherwise speak no known language, have mastered this
catchphrase

I long to ask them why they bother to add "…so far", but it would take days…

— John Cleese (@JohnCleese) May 27, 2019

I always liked "Good morning" and "Good afternoon" and "Good evening"

But Marketing experts seem to feel they need improvement https://t.co/KrIumoKC1T

— John Cleese (@JohnCleese) May 27, 2019

Thank you, Mr Munshi ! https://t.co/LVVe0XTNJ1

— John Cleese (@JohnCleese) May 27, 2019