I sold my old car recently. After turning in the license plates, I called my insurance company to cancel the insurance on the car. They said they could also provide homeowners insurance to me. I listened to their pitch. Took 10+ minutes to go through the details of my house.

One of the questions they asked was how old my roof was. I had no idea really. I said it was at least 13 years old. But I did not know the actual age. The rep I was talking with got snippy with me, trying to force me to answer the question. At that point I gave my best guess. But they had already lost the sale.

I did continue on just to see what their end quote was going to be. Turns out it is higher than what I am paying now. So rude customer rep plus higher prices? Nope. Lesson learned is to make sure you know who the customer is, and treat them with respect. Otherwise you are going to keep losing the sale.