Virtually all businesses today cannot afford to run without making use of one form of IT infrastructure or the other. Innovations in IT have made it easy to automate several processes in organisations, as we now live in what is considered the “Information Age”. CEOs and managers leverage on the benefits of IT to help run their companies more efficiently by increasing productivity and reducing operational costs.
Having an IT infrastructure in your organisation basically means that you need the services of a reliable IT Support company to handle your IT infrastructure and help you choose the best technology that meets your business needs. You need to choose a company that will always provide support 24 hours a day, and keep you ahead of the completion.
When trying to find the best IT support company for your business, there are things you need to put into consideration in order for you to work with a great company.
Know the level of support provided
It is not unusual for companies offering IT support to offer different levels of service, as per the budget and requirements of the clients. Some of the supports offered could be any of the following:
Managed service support: In this case, the support company aggressively supervises your systems to minimise the likelihood of anything going bad. Usually, it amounts to the signing of an annual maintenance contract.
Pay-as-you-go support: In this case, you are asked to pay on hourly basis, or a set amount. Generally, this arrangement works out more expensive.
Break-fix support: This may be charged on hourly basis, and paid in advance or later after the job is done. This may also be paid periodically, like at the end of each quarter or half year, or once a year.
Support Including Parts: This kind of support means the company would provide free replacement/repair of hardware component. It’s an expensive proposition for support companies, and very few may offer this kind of support.
The response time of the company
On facing any difficulty with your IT infrastructure, you would certainly like the company to provide support within a specified time frame, for which it should offer some guarantee. This would vary with the level of support for which you are prepared to pay. Moreover, at times, it may take longer than the estimated time for the company to locate the precise fault and rectify the same, so be sure to put the company’s response time into consideration before hiring.
Support in emergency situations
It is indeed a very frustrating experience when you are unable to contact the right company that can help you under emergency situations. The ideal IT support company should have an exclusive phone line, meant for this purpose only, with somebody available at all times to receive your calls, others also have an arrangement of providing online support, and there are some offering an email address going directly to the support system. Be sure to check all this before signing a contract with a company for your IT support needs.
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