Image by rawpixel.com |
Like many Americans, I have my banking set up to send me alerts whenever I make a debit or credit card transaction over a certain amount I have mine set to anything over 10 cents.
I did some shopping today, and everything seemed normal – for a while. At 12:22 PM, I made a debit card Purchase of $36.49. Seconds later, tah-ding! A text alert to my phone. Cool. Five minutes later, a $5.94 transaction. Another ding to my phone. All was right.
The incorrect email alert |
On the Chase website, the $6.85 purchase was correctly noted. All looked right. But just to be sure, I phone Chase Customer Service. The efficient lady who helped me explained that yes, the system was misplacing decimal points on alerts, making purchases appear to be 100 times their actual amounts. "It just happened," she said, "and they're working to fix it right now."
"People must freaking out," I said.
"The call volume is very high right now," she chuckled.
I thanked her and was satisfied with the explanation.
At 5:43 PM, Chase sent me an email that duplicated the previous, incorrect grocery purchase albeit with the correct amount of $6.85.
The Chase website was correct |
To Chase's credit, they did fix the issue quickly. But there might still be people out there who are fearing that this month's rent money just disappeared.