In a resounding testament to consumer trust and satisfaction, Dunav Insurance has emerged triumphant among 1,000 local products and brands in Serbia, clinching the prestigious “My Choice” award in the“Insurance Companies” category.
Instituted 14 years ago, the “My Choice” award is a hallmark of excellence, reserved for brands exuding the highest levels of reliability and confidence among Serbian consumers. This accolade is a cornerstone of the revered “Best in Serbia” campaign, meticulously organized by the “My Serbia” Consumer Association, with unwavering support from the Consumer Centre of Serbia and the City of Belgrade.
“For us at Dunav Insurance Company, the recognition coming from consumers is the most precious affirmation of everything we stand for. Customer satisfaction is our primary goal and the cornerstone of the Company’s vision, which is why we are so proud to be the laureates of the “My Choice” award. Earning the trust of people is not easy, and maintaining it over the decades of work our company can boast, is even more challenging. Aware of this, we will strive to justify the choice of consumers in Serbia and continue to be a successful system operating according to the most modern standards, to maintain stability and reliability, as well as promptness and flexibility in our work and the expertise of our employees,” said Miloš Milanović, a member of the Executive Board of Dunav Insurance Company, during the award ceremony.
Dunav Osiguranje is the market leader in the Serbian insurance sector, offering the widest range of 180 services that include all lines of life and non-life insurance. The quality of Dunav’s service is guaranteed by a high level of accessibility, relying on a well-developed network of 28 main branch offices and around 600 points of sale throughout Serbia. From the standpoint of insurance beneficiaries, our promptness in handling claims is equally important.
“We endeavor to excel in the quality of our proposal and competitive pricing, and to achieve maximum promptness in payment of incurred claims. The Company has almost no outstanding claims; that is, these claims account for less than 0.3%. Regardless of whether our services pertain to health, property, or vehicle damage, we, as an insurance company, focus on security – the one thing, you’ll agree, you wouldn’t want to entrust to just anyone. Therefore, it is our responsibility to find ways to improve, to offer more, and to primarily think of the users of our services as friends. Because in building friendships, you give your best and wish that it endures,” Miloš Milanović highlighted.
Adding to its accolades, Dunav Insurance Company secured the esteemed title of “Consumer Favorite” last year, alongside being acknowledged for its commendable contributions to the local community. This recognition culminated in the conferral of the esteemed “Benefactor” award, underscoring Dunav’s commitment to both customer satisfaction and societal welfare.
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