For the longest time the retail industry has been resisting Digital Transformation citing the huge cost involved. But if you are a retail firm that puts customers first then resisting IT infrastructure changes on a large scale is only going to prove more expensive in the long run and also leave you behind in competition. Here are five reasons why you need to invest heavily in a solid IT infrastructure.

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1) The number of occurrences of loss of client data nearly doubled from 19 in 2016 to 38 in 2017 in the UK alone according to statistics from the Information Commissioner’s Office. Tightening data security enables trust and therefore happier customers.

2) Using a speedy database management system can spit out a report with a single click compared to a cluster of employees working on it for a week then you have an ROI of US$650,000 according to an estimate by Data Transfer Solutions.

3) The cloud cannot be ignored anymore. Cloud adopters experienced a 40% reduction in TCO as per a report by HP in 2017.

4) Take advantage of the BYOD revolution. It is estimated that employees save an average of 81 minutes per week by using their own devices thus increasing productivity levels.

5) Seamlessly bridge the gap between physical and Digital and ramp up customer experience and loyalty. Salesforce estimates that nearly 45% of consumers feel that it would save them a lot of time and effort if physical stores are aware of their online research prior to reaching the store, which is their point of purchase.

Suma Soft’s IT infrastructure support services enable you to make a smooth digital transformation by providing strategic assistance to set up your and 24×7 care. Better tech means happy customers. Contact us at www.sumasoft.com