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5 steps for successful social customer service this holiday season

Tags: social holiday

This Holiday season more and more customers will be turning to Social to vent frustrations or make pre-sales enquiries.  Businesses need to be prepared to handle and analyse social interactions in near real-time and at scale. It will be a 24/7 operation.



This post first appeared on Sentiment, please read the originial post: here

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5 steps for successful social customer service this holiday season

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