We had a psycho in my Store today, he punched a 16 year old boy in the face, was verbally abusive to all around him, and shoved a very small girl team member to the ground before finally deciding to leave. He was also seen in the parking lot kicking cars.
Now our store is situated in
Understandably I had the 16 year old boy’s mother yelling at me, I felt so sorry for them both yet there was nothing I could do. The center security consists of a small old lady with a flash light and an oversized walky-talky. She did nothing!
And all this happened on our new store managers first day, what a lovely welcome. He handled the situation very professionally, making sure the shaken team members could safely return home.
