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The Chief Customer Officer Playbook by Rod Cherkas

Book Club

The Chief Customer Officer Playbook in Action: How to Have Better Goal Setting Discussions with your Manager

Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to have better goal setting discussions with your manager. He will demonstrate that by following the tips he shares in his book, you can achieve more repeatable, predictable results for your company while accelerating the development of skills you need to grow faster in your career.

In this interactive discussion, you will learn how to:

  • Identify the skills and strategies that are most important for your own career growth as a customer success manager or customer-facing leader
  • Connect these skills to the business outcomes that are expected from your team
  • Effectively discuss these development goals and business outcomes with your manager

JOIN THE CONVERSATION!
June 8, 2023
8 am PDT/11 am EDT/4 pm BST

REGISTER TO ATTEND

About the Author

Rod Cherkas is the CEO of HelloCCO and is the leading global consultant and advisor to Chief Customer Officers and their post-sale leaders. He has been a post-sale executive at several of Silicon Valley’s most customer-centric companies including Intuit, RingCentral, Marketo and Gainsight. He is also the author of the best-selling book The Chief Customer Officer Playbook: 8 Strategies that will Accelerate your Career and Win you a Seat at the Executive Table

Buy The Chief Customer Officer Playbook by Rod Cherkas on Amazon Buy the Book on Amazon at a Discounted Price.

Kindle & Paperback

Develop and master the skills you need to be a successful CCO.

You will be able to accelerate your career growth, build your confidence, and deliver stronger, repeatable results by reading this playbook.

This book will enable you to:

  • Understand the scope and expectations of a CCO
  • Identify the skills you need to acquire along your career path
  • Deliver repeatable, predictable results with confidence
  • Gain advocates within your company and across your network
  • Improve alignment between you and your executive leaders

“Rod’s playbook is going to be the future North Star for how CCOs operate.”
–Kellie Capote, Chief Customer Officer of Gainsight

“Rod has written a powerful playbook not only for CCOs, but for the entire executive team.”
–Michael Gospe, Customer Advisory Board Strategist and Co-Founder, Kickstart Alliance

Nominate a Book

What book would you like to us to review in the future?

You can nominate any book at all, not necessarily specifically on Customer Success Management itself, but it must have relevance to the CS profession so that it is of potential interest to the members of this community.

To do that, simply put the book details in the comments section below!

The post The Chief Customer Officer Playbook by Rod Cherkas appeared first on Practical CSM.



This post first appeared on Practical CSM, please read the originial post: here

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The Chief Customer Officer Playbook by Rod Cherkas

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