You can get help from e-invoice customer care whenever you face a concern in the following ways.
- Read through these e-invoice helpline websites before reporting issues
- https://einv-apisandbox.nic.in (API integration and testing)
- https://einvoice1.gst.gov.in (registration, login and bulk generation)
- https://www.gstn.org.in/e-invoicing (legal procedures querying)
- Browse https://selfservice.gstsystem.in/ for self-service
- Contact support via toll-free e-invoice customer care number: 1800-103-4786
The personnel handling the portal for your e-invoice will help reduce your e-invoicing struggles forever.
Quick Resolutions
You must provide the following details concerning:
API Integration
- NIC Environment
- API name or NIC endpoint
- Header attribute values
- Payload (in plain text or encrypted in case of authentication-related issues)
- Actual response from NIC API
- Password
Generation of Irn in Bulk Mode Using the Offline Tool
- Last updated date of the offline tool
Self-Help Service
To avail of the self-help, do the following:
1. Navigate to https://selfservice.gstsystem.in and click on “Report Issue”
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3. Select “Advance Search”.
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4. Under the “Category” dropdown list, select “E-Invoice” and the relevant subcategory under “Sub Category”.
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5. Use the links provided to select the issue type, fetch the information and resolve the issue. Otherwise, click “NO, I WANT TO LODGE MY COMPLAINT.”
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6. Provide the required details by attaching the screenshots using the “Attachment” option.
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In addition, you can use the “Self-help” e-invoice portal customer care to
- check the progress/status of the issue
- Fetch links to relevant information
Otherwise, you can always get help from the e-invoice helpdesk Number.
FAQs
What is the GST e-invoice customer care number?
The e-invoice customer care number or the GST e-invoice helpline number is 1800-103-4786.
Does the e-invoice helpline offer self-help services?
Yes. You can get help from the e-invoice help desk site https://selfservice.gstsystem.in.
What if I don’t find my issue on the category checklist on the self-help portal?
You can either click on "NO, I WANT TO LODGE MY COMPLAINT" or get help from support by contacting them via the e-invoice portal helpline number.
Read more about E-invoicing
- e-Invoicing Software
- Difference between invoice and e-invoice
- Complete Process of getting an e-invoice
- How to cancel e-invoice in GST
- Features of e-invoicing
- e-Invoicing mandatory for businesses
- Benefits of e-invoicing
- Invoice reference number IRN
- GST e-Invoice Preparing and Printing
- QR Code verify app e-invoicing
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