Control Quality in project Management ( PMP ) is the process of keeping an eye on and writing down the outcomes of quality management tasks so that you can judge performance and make sure that the project outputs are full, correct, and up to par with what the customer wants. Checking that project deliverables and work meet the standards set by key stakeholders for final acceptance is the main benefit of this process. The Control Quality method checks to see if the project’s results do what they were meant to do. These results must meet all standards, requirements, rules, and specifications that apply.
The project as a whole goes through this process. Figure below shows the process’s inputs, working tools and methods, and results.

Control Quality: Inputs

Project Management Plan

The quality management plan is one of the parts of a project management plan, but it’s not the only one. The quality management plan spells out how the project’s quality control will be done.

Project Documents

It’s possible to use the following project documents as inputs for this process:

Lessons learned register

Quality metrics

An important part of the Control Quality method is making sure that a project or product meets certain standards. A quality metric spells out those standards in detail.

Test and evaluation documents

A review of the quality goals is based on test and evaluation documents.

Approved Change Requests

It shows which changes have been approved and which ones have not as part of the Perform Integrated Change Control method. Approved change requests can include fixes for problems, new ways of doing things, and new plans. Partial finishing of a change could lead to mistakes and extra time needed later because of missing steps or fixes. Putting approved changes into action should be checked, made sure to be full, tested again, and certified as correct.

Deliverables

In order to finish a process, phase, or project, you need to produce a deliverable, which is a unique and verifiable product, result, or ability to do a job. Check and compare deliverables from the Direct and Manage Project Work method to the acceptance criteria listed in the project scope statement.

Work Performance Data

Work performance data includes information about the state of the product, like observations, quality metrics, and measurements for technical performance. It also includes information about the quality of the project, like information on how well it met schedule and cost goals.

Enterprise Environmental Factors

Some of the things that can affect the Control Quality process in the enterprise environment are the project management information system, quality management software (which can be used to keep track of mistakes and differences in processes or deliverables), rules, standards, and guidelines that are specific to the application area, and government agency regulations.

Organizational Process Assets

Some of the things that an organization’s process assets can do to affect the Control Quality process are quality standards and policies, quality templates like check sheets, checklists, and more, and methods and policies for reporting issues and defects and communicating them.

Control Quality: Tools And Techniques

 Data Gathering

For this process, you can use the following data-gathering methods, but they are not limited to them:

Checklists

Use of checklists makes it easier to organize and keep track of the Control Quality in project management ( PMP ) tasks.

Check sheets

Check sheets, which are sometimes called “tally sheets,” are used to arrange facts in a way that makes it easier to gather useful information about a possible quality issue. They are especially helpful for collecting trait data while inspecting to find flaws, like information about how often flaws happen or what happens when they do.

Statistical sampling

Statistical sampling is the process of picking a subset of a group to study, like picking 10 engineering drawings at random from a list of 75. You take the sample to check the grade and measure the controls. Plan Quality Management is the time to figure out how often and how big of samples to use.

Questionnaires and Surveys

You can use surveys to find out how happy your customers are with your product or service after you’ve launched it. It’s possible that the costs of fixing problems found in polls are external failure costs in the COQ model, and they can have big costs for the company.

Data Analysis

For Control Quality in project management ( PMP ) , you can use data analysis methods such as, but not limited to:

• Performance reviews
• Root cause analysis (RCA).

Inspection

If you want to know if a work result meets written standards, you can do an inspection. You can do checks at any level, and the results usually include measurements. It is possible to look at the results of a single action or the whole project as a whole. Review, peer review, audit, or tour are some names for inspections. There are narrow and specific ways to use these terms in some situations. Checking for flaws after fixes is another use of inspections.

Testing/Product Evaluations

According to the needs of the project, testing is a planned and organized study that gives objective information about the quality of the product or service being tested. The goal of testing is to find mistakes, flaws, bugs, or other issues with the product or service that make it not meet standards. Part of the project quality plan is figuring out what kinds of tests, how many, and how deeply they need to be run on each requirement. These tests will depend on the type of project, the time frame, the budget, and other factors. Testing can happen at different points in the project, as new parts become available, and on the final outputs at the end of the project. Early testing helps find problems with nonconformance and lowers the cost of fixing the parts that don’t meet standards.

Data Representation

For this process, you can use any of the following data format methods:

• Cause-and-effect diagrams :People use cause-and-effect diagrams to figure out what mistakes and quality problems might have happened.
• Control charts : It is possible to tell if a process is stable or reliable by looking at its control chart.
• Histograms. : Histograms can show how many defects there are by cause or by part.
• Scatter diagrams : Some scatter diagrams put the expected performance on one axis and the real performance on another.

Meetings

The Control Quality in project management ( PMP ) method can include the following meetings:

Approved change requests review.

All change requests that were accepted should be looked over to make sure they were carried out correctly. This review should also make sure that some changes have been made and that all parts have been properly put in place, tried, finished, and certified.

Retrospectives/lesson learned

A meeting where the project team talks about what went well in the project or phase, what could be done better, what to include in the current project and what to leave out for future projects, and what to add to the organization’s process assets.

Control Quality in project management ( PMP ) : Outputs

Quality Control Measurements

Measurements of quality control are the written results of actions that control quality. The quality management plan gives instructions on how to record them.

Verified Deliverables

One goal of the Control Quality method is to make sure that deliverables are correct. The Control Quality process creates products that are checked and then sent to the Validate Scope process to be officially accepted. If there were any requests for changes or improvements to the products, they can be made, looked over, and approved again.

Work Performance Information

Work performance information includes meeting project requirements, reasons for rejections, rework needed, suggested corrective actions, lists of delivered items that have been checked, the current state of quality metrics, and the need for process changes.

Change Requests

The project manager should make a change request if anything changes during the Control Quality in project management ( PMP ) process that could affect any part of the project management plan or project papers. The Perform Integrated Change Control method takes change requests and reviews and decides what to do with them.

Project Management Plan Updates

People in the company have to fill out a change request for any changes they want to make to the project management plan. Parts of the project management plan that might need a change request are the quality management plan, among other things.

Project Documents Updates

Because of this method, project documents like, but aren’t limited to, the following may be updated:

Issue log

It’s common to record an issue for a product that doesn’t meet the quality standards.

Lessons learned register

As new information comes in about where quality problems came from, how they could have been avoided, and what worked well, it is added to the Lessons Learned Register.

Risk register.

As this process goes on, any new risks that are found are written down in the risk register and managed using the risk management methods.

Test and evaluation documents

The process may lead to changes in test and evaluation documents that will help future tests work better.

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