Digital transformation has touched the base of every industry and conventional processes and systems have been rapidly replaced by digital devices. From ATMs to vending machines, mobile POS to ELD, smartphones, tablets, and laptops are deployed across industries- to be used by the workforce as well as the customers.

Importance of User Experience

User experience is extremely critical- irrespective of which use-case the device is deployed for. Technology companies and designers strive hard to present exemplary user experience with every product decision. And this works perfectly fine until the user experience of the device/OS is taken over by an MDM solution. MDM is imperative for enterprises to make sure that the devices that are used for work without hampering the corporate data and device security. MDM ensures that the enterprise IT teams have an iron-grip on corporate devices. 

But as MDM takes over the devices, it is necessary to retain their user experience to make sure that the end-users, be it the employees or the customers interacting with the device can make the most of the device’s usability while staying within the MDM radar. 

The Popularity of Windows 10 Devices and User Experience

Windows 10 devices still enjoy popularity as the most commonly used desktop devices. Windows 10 devices are widely used in an enterprise environment as workstations and serve as a major contributor to employee productivity.

But that’s not all, Windows is known for its familiarity and easy-to-use interface, making it also the preferred choice in classrooms. You can also spot Windows 10 devices deployed as customer-facing kiosks- in retail for displaying product inventory, in restaurants for self-ordering and POS systems across diverse industries. Furthermore, the durability and cost-effectiveness of Windows 10 devices make them a preferred choice as public Kiosk browsers in waiting areas and transport hubs.

And while it is pertinent to manage and configure Windows 10 devices used for business with an MDM solution, it is also important to retain the seamless user experience offered by Windows 10 and create a better user experience with the help of MDM, directed towards specific use-case.

Scalefusion MDM for Windows 10 User Experience

Scalefusion MDM enables the enterprise IT teams to offer a highly customized user experience for Kiosk Mode on Windows 10. Using Scalefusion MDM, IT teams can redefine the startup experience on Windows 10 kiosk devices, ensuring that the security and usability are intact, and so is the user experience.

Let’s discuss how Scalefusion helps in maintaining the user experience on Windows 10 kiosk mode:

Access Control

One of the most elementary actions on any device is when the users access the device. With Scalefusion MDM kiosk mode, IT teams can configure the access control on kiosk devices. In the settings for application whitelisting on Windows 10, the IT teams can block or allow apps on the device preventing device misuse and distractions. 

While at that, the IT teams can also configure the primary username that can be used to access the device- when the device is used exclusively by one user or select the auto-create kiosk user account option when the device is accessed by multiple users.

App Display Settings

This is one of the most important aspects of the user experience and Scalefusion MDM ensures that the IT teams can offer a highly bespoke user experience to the customer-facing as well as employee-user Windows 10 kiosk devices. 

In the application whitelisting section, the IT teams can allow/block the taskbar and set folder restrictions in the File Explorer.

Read more: How to Lockdown Windows 10 Devices in Multi-App Kiosk Mode

Chrome Settings

1. Startup Settings:

In the settings section, the IT teams can create a personalized configuration of the Windows 10 startup experience. This is extremely useful when the Windows 10 devices are deployed as public kiosk browsers.

Along with whitelisting/blacklisting websites for the kiosk browsers, IT teams can:

• Configure the default home page settings
• Provide a default URL
• Configure the home button settings

2. Content and Browsing

IT teams can also control the entire user experience of the Chrome browser on Windows 10 kiosk. This includes configuration of:

• Bookmark folder
• Bookmark bar
• Developer tools
• Autofill forms

IT teams can also configure the search settings, block popups and plugins, enforce incognito mode and allow/block browsing history.

Single App Kiosk Mode

With Scalefusion MDM, Windows 10 devices can be locked down in a single app kiosk mode. This especially is useful for devices deployed for education, as kiosk browsers or as self-service kiosks in places with large footfalls. With Single App Kiosk mode by Scalefusion Windows 10 MDM, IT teams can ensure a consistent user experience by locking the device to a pre-installed app, a Win-32 app, a browser app or a third-party app in single app mode. 

To ensure that while the device is locked to single app mode the user experience remains consistent, the IT teams can configure the user account created similar to the app configuration.

Further reading: How to Leverage Windows 10 Single App Kiosk Mode for Business

Scalefusion MDM empowers IT, teams, to facilitate a custom yet excellent user experience on Windows 10 devices. To further accentuate the user experience, the IT admins can also reflect custom desktop wallpapers or company branding to provide an unmatched user experience even on public Windows 10 kiosks.