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On Becoming Customer-Centric: Using the Head, Heart, and Hands Model

I’ve written about change and change management many times over the years. Last year was also and especially a big year to talk and write about change and the challenges and disciplines required to execute change.

Tags: 
Annette Franz (Gleneicki)
change
change management
culture change
customer centricity


This post first appeared on Futurelab Marketing & Strategy Innovation, please read the originial post: here

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On Becoming Customer-Centric: Using the Head, Heart, and Hands Model

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