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Customer-Centricity: Principles, Practices, and Outcomes

I originally published today’s post on Forbes. This is a modified version of the post that appeared on their site on February 18, 2020.

Tags: 
Annette Franz (Gleneicki)
culture
customer experience
customer-centric culture
customer centricity
employee experience


This post first appeared on Futurelab Marketing & Strategy Innovation, please read the originial post: here

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Customer-Centricity: Principles, Practices, and Outcomes

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