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Updating Your Journey Maps

Thank you to Amit Asamwar for posing a question to me on Linkedin, after I shared a post about Journey mapping. His question is one that I am frequently asked.

Tags: 
journey map
customer experience
employee experience
Annette Franz (Gleneicki)
design thinking


This post first appeared on Futurelab Marketing & Strategy Innovation, please read the originial post: here

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Updating Your Journey Maps

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