Honey talks to Body Language expert Jan Hagrave to find out if actions speak louder than words. What impact does body language have on customer interactions? Tune in for an in-depth discussion on the do’s and don’ts, the dead giveaways, and the details to look for when communicating. Learn how to effectively use eye-contact, interpret handshakes, subtle movements, and more in this month’s episode of Training Matters.

About Our Guest

Jan Latiolais Hargrave teaches you the ways in which your body communicates to the world around you.  Her information could help you to “read” your customers, your family, your students, your associates, in fact, everyone around you.  Author of Let Me See Your Body Talk, Freeway of Love, Judge The Jury and Strictly Business Body Language, this popular speaker, distinguished educator, talk-show guest of The Lifetime Channel, Fox News, The Maury Povich Show, The Montel Williams Show, Great Day Houston, E-Entertainment Television and The Ricki Lake Show, describes for you all “hidden messages” you use in your everyday life and shows you how to stop the lies and uncover the truth—in any conversation or situation.

Working with thousands in the field of personal growth and self-expression through seminars and workshops for the past 10 years, Ms. Hargrave continues to inspire many of today’s leading corporations, such as Lockheed Martin, Merrill Lynch, Starbucks, Rockwell, ESPN, Sun Life Financial Distributors, Exxon, Chase Manhattan Bank, NASA, El Paso Energy, Bank of America, and at the USA MWR Training and Development Center in Heidelberg, Germany.  Her expertise concerning nonverbal communication in the courtroom and witness preparation, plus her membership in the American College of Forensic Examiners, proves to be the topics of interest in her presentations to the Honolulu Police Department, the Louisiana Attorney General’s Office, and various legal Bench and Bar Associations across the country.

The Cajun French Ms. Hargrave was born to French-Acadian parents in the unique “Joie de Vivre” (Joy of Life) culture of southwest Louisiana and as a result, sprinkles her captivating presentations with entertaining Ragin’ Cajun folkloric tales.   Jan received her Bachelor’s degree, Master’s degree and Specialist degree in Business/Psychology from the University of Louisiana at Lafayette.  She is presently CEO of Jan Hargrave & Associates, a Houston-based consulting firm, and served as an Adjunct Professor at the University of Houston for eight years.

Nonverbal communication—“Body Language”—often communicates a different message from the spoken word.  Jan proves with her contagious warmth, wit, and humor that there is a method, and a style, to success.  Bring your body, your curiosity, your sense of humor and learn what your body—and the body of others—is communicating to the world.

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