https://www.youtube.com/watch?v=UeEmbPpa9qs The Covid-19 pandemic ushered a new Normal. In this video, I will explore what this means for businesses and share examples of how businesses have adapted and coped with it.   What is the customer experience?    In a previous video, I explain at length what the customer experience entails and how to design one for your customers. Put simply; the customer …

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