08:30 – 09:30

Arrival (Refreshments & Networking)

09:30 – 09:45

Introduction

Speaker: Robert Kaiser – Organiser and Chair of Lone WORKER SAFETY 2017

09:45 – 10:10

Have Changes to the Sentencing Guidelines Changed the Legal Responsibilities for Employers of Lone Workers?

• The implications of the sentencing guidelines on health and safety obligations
• Having concluded what the impact is, the talk will highlight what obligations are
• How the sentencing guidelines apply in practice

Speaker: Lukas Rootman – Partner at Nabarro, a major commercial law firm with offices in London, Brussels, Dubai, Manchester, Sheffield and Singapore

10:10 – 10:45

Why lone workers get a bad deal!

• What the law says about lone working
• The consequences of taking no action
• Using the rapid risk assessment to stay safer

Speaker: Walter Brennan – Managing Director, Oliver Brennan Training

10:45 – 11:20

Training Lone Workers; from First Aid to Conflict Management – If they need it, how do you get it right and make it stick?

• Assessing the need for training: Ways to link your training needs analysis to your risk management process and spend your budget where it is really needed.
• Deciding on the content: Lone working varies and so should your training content. Exploring ways to develop a relevant and targeted training plan that delivers results.
• Engaging lone workers: All training needs to capture the audience’s interest, that’s the easy bit. But really inspiring learners with relevant and effective material and a training style that suits them is what will make the difference long term to individuals and the organisation.
• Embedding the learning: Just how do you know you’ve had the desired effect? Exploring ways to measure the impact and to keep the momentum for good practice and change going.

Speaker: Nicole Vazquez – Director of Worthwhile Training and highly respected expert consultant on all aspects of lone worker safety

11:20 – 11:40

Break (Refreshments & Networking)

11:40 – 12:40

Sex, Drugs and Rock and Roll – What we can learn from bad behaviour…

• The Physiology and Psychology behind Risk Tolerance
• Safety, Empathy and Black Humour
• Learning from Bad Behaviour
• Methodologies that maximise influence

Speaker: Tim Marsh – Chairman of RyderMarshSharman

12:40 – 13:10

Making training stick: the strategy/culture challenge

• The 3P’s dilemma: Policy, Procedure, Practice
• ‘Conflict Management Training’ vs. pragmatic customer facing staff and their communication styles
• Making it stick, bringing together the 3P’s
• Moving forward and maintenance

Speaker: Mark Jenner – Managing Director of Assault Reduction International

13:10 – 14:10

Lunch Break (Excellent Food, Refreshments & Networking)

14:10 – 14:40

The Lone Worker Market – An Overview

• The Lone Worker Market today
• How Lone Worker services are developing including the effect of the latest technology
• How the 2016 review of BS8484 has changed the standard
• Employees travelling abroad
• Choosing the right service for your organisation

Speaker: Patrick Dealtry – Director, The Lone Working Group Ltd and previous Chairman of the British Security Industry Association’s Lone Worker Section

14:50 – 15:30

Body Armour – Why?

• Moral, legal, financial and media consequences when not issuing appropriate personal protective equipment
• Latest design and manufacturing of body armour
• Realistic operational risks and threats of today’s society
• ‘Perception’
• Case study

Tony Welsh – Global Operations Director of PPSS Group

15:30 – 15:50

Break (Refreshments & Networking)

15:50 – 16:30

Use of force & violence reduction strategies, guidance for lone workers

• Threat assessing high risk violence & edged weapons
• Legal guidelines for procuring training for lone workers
• Advising staff on their right to defend themselves
• “Acts & omissions” implementing sensible policy & procedure for staff to follow
• Discussing what is reasonable force, handling internal investigations managing human rights and risk assessing the activities of your lone workers

Speaker: Doug Melia – Director of Safer Handling – Professional Safety Education

16:30

Close of Event