Welcome back!
This is part 3 of our Something to Give series!
These blog articles are inspired by Brigham Dickson’s upcoming book, Something to Give.
Brigham is the founder of Power Selling Pros and a passionate business owner who teaches through story-telling with motivational lessons that apply to those of us working in the home service industry – and beyond.
As a leader, it’s crucial to free yourself from unnecessary burdens and focus on the areas that truly matter. How can you inspire others to follow your lead? What unique offerings do you bring to the table? What systems do you need to put in place to make sure work is getting done well?
In part 3 of this 4-part series, we’ll explore these questions and more, empowering you to become a leader with a purpose and a vision that drives success and growth. Inspired by Brigham Dickson’s upcoming book, “Something to Give,” these articles take you on a journey of self reflection within your leadership role. Whether you’re in the home service industry or beyond, we aim to equip you with valuable insights through Brigham’s heartfelt stories and lessons.
Our first blog post laid the groundwork by analyzing our core principles in The Pattern for Excellence. The previous post is all about “The Foundation.” We use purpose, pattern, and Principle to set things in motion. We’re going to take that momentum and apply it with today’s topic: The Work – performance, preparation, persistence, and patience. Let’s dive in and uncover what it means to truly have something to give.
Read Part 1 and Part 2
The Work: Step 1
Performance
“Performance means becoming a representation of the Pattern for Excellence in everything you do so you can unite and connect with your team as well as build business environments in which everyone can continue to grow.” – Brigham Dickinson, ‘Something to Give’
Performance as a leader is synonymous with becoming the living embodiment of the Pattern for Excellence in all aspects. What you do matters. And it matters to the people around you, too. This chapter in Something to Give helps portray these principles as an action.
Brigham often says that he is blessed to have many individuals in his life who inspire him. One such individual worked with us at Power Selling Pros as a stellar member of our team. Her name is Raquel. During a company retreat a few years ago, Brigham had several outdoor activities planned for our team to enjoy. Raquel, however, intended on excusing herself from these activities due to the fact that they were not wheelchair accessible. Raquel has been getting around in a wheelchair since she was young – though it has never affected her spirit.
Brigham knew he wasn’t willing to leave Raquel out of the fun. Care: empathy validates worth. After some persistent convincing, she allowed him to carry her. Ask: asking encourages action. They even had the lighthearted conversation that it would have been easier to leave her behind…easier, but not better.
Gratitude: gratitude reinforces unity.
A leader needs to generate emotional engagement from the performance of their own roles. Brigham says he was honored and happy to have Raquel included in our day. She was happy to be there too. This example will carry over into the performance reflected in our team.
Key Performance Indicators (KPI’s) are measurements taken to track the success of an organization. Here are 5 steps that will elevate the performance of everyone in your organization and build value and loyalty through-out your customer base.
- Have an industry specific coaching company like Power Selling Pros holding your call center reps accountable. This will put your Comfort Advisors and technicians in the best position possible to do the work in a client’s home and set your business apart from the competition so your company is the only company a client will ever consider for their home service needs.
- Join your team out in the field every so often. This is more than a ride-along; you will actively support your team when you work in tandem and lead by example to create an excellent experience for the homeowner. (If you need some ideas on how to teach soft skills to your techs and CA’s just return to the PFE. You can learn more from my first book, The Pattern for Excellence.)
- Have your executive team members share with you who they feel are key players on the team; individuals they believe, having worked alongside them, show leadership qualities. This identifies those who are most capable in helping grow your company. As a result, you become open to delegation and gain more freedom over your time.
- Record your daily tasks and accomplishments. This is a physical visual aid of what you do and allows organization of your time. Is there something that keeps appearing on your task list that you don’t want to be doing? Is there something more pressing that needs your attention? Slowly offload those “extras” onto your talented team to make more space for your time.
- Steps 1 through 4 guide you to gain freedom over your income and time. Now it’s time to work on your business. Major indicators such as financing, service agreements, and online reviews are worth consideration as you begin to delve deeper. Business owners tend to get what they focus on; where attention goes, results will follow.
When we talk about winning the moment, we have to be able to perform when we are presently in that moment. In cultivating a mindset rooted in the Pattern for Excellence, you create a nurturing space where every individual can continue to learn and feel a sense of harmony. As a true representative of this pattern, your performance sets a compelling example for others to follow, inspiring them to adopt the same principles and values.
How do you measure the performance of your team? What about your performance as a leader?
The Foundation: Step 2
Pattern
“A pattern supports your purpose to have something to give and motivates those who follow you to perform at their highest levels.” – Brigham Dickinson, ‘Something to Give’
Developing a clear pattern that aligns with your purpose is essential. This pattern involves defining the principles that underpin your leadership habits and actions. A strong pattern serves as a foundation for your leadership journey, inspiring those who follow you to perform at their highest levels. It creates a sense of direction, empowering your team to work cohesively to achieve shared goals.
Sometimes a pattern has obstacles. Sometimes it is your pattern of behavior that holds things back. Through a process of self-reflection you can clear a path, building proactive habits that are adaptable to your ever-shifting needs. When you read Something to Give, Brigham offers a gentle how-to guideline to build your purpose, mission statement, and core values to strengthen your foundation. As a leader, adhering to your established pattern and making changes when it’s needed will keep you on track to achieve your organization’s objectives.
Consider the Pattern for Excellence. What resonates? What do you feel is missing in your leadership?
The Foundation: Step 3
Principles
“Principles are the absolute truths that make up the Pattern for Excellence, and they’ll make you a leader worth following.” – Brigham Dickinson, ‘Something to Give’
Eight Principles lie at the core of the Pattern for Excellence, representing sincere concepts that define exceptional leadership as non-negotiable, immovable guidelines. These guiding truths provide a solid framework for decision-making, actions, and interactions with your team.
In Chapter 3 of Something to Give, Brigham provides an exercise to help set up your 20-hour work week by breaking the pattern of working “in” your business rather than “on” your business through delegation. Think about how the Pattern for Excellent can become your root system to foster flourishing growth. Put simply, a tree without roots cannot grow. A tree needs many roots to support it into being one healthy organism. As you nourish your roots, your tree will blossom, and in turn provide shade and fruits for your labor – a cycle of success.
We know we didn’t invent the concept of “active listening” or “being positive.” However, consider this: just because it is common knowledge, does not mean it is common practice. When you dedicate yourself to the heart of these principles, you gain profound insights that elevate your leadership to one who is influential and takes a holistic approach.
Living with your principles will attract like-minded people. Think of a time you stuck to your principles and went against your principles; which was harder?
Set it in Motion
Having a well-defined purpose, cultivating healthy patterns of thinking, and adhering to reliable work principles are the foundational elements that set the stage for momentum in a business. A clear sense of purpose guides every decision and action, providing a unifying direction for the team. Healthy patterns fuel positivity and resilience, empowering leaders to overcome challenges and inspire their teams to excel. Meanwhile, reliable principles from the Pattern for Excellence ensure consistency, efficiency, and…well, excellence!
Together, these pillars create a strong framework that propels the business forward. Embracing these elements not only enhances business performance but also elevates the collective spirit of the organization, leading to lasting success in an ever-changing landscape.
To read more about how to lay the groundwork for your company, you can preorder Brigham’s book on his website, or set up an appointment to learn more about coaching your team to excellence. You can also check out part 3 of this series for the next topic: The Work.
The post How To Inspire With The Pattern For Excellence first appeared on Power Selling Pros.
The post How To Inspire With The Pattern For Excellence appeared first on Power Selling Pros.
