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Automotive Customer Experience Blog
Today's tech savvy consumer has high expectations for their customer experience (CX). Tune-in for insights into delivering a better CX for consumers in the automotive industry.
2018-08-29 16:48
By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen an increase in focusing on Service BDCs, not Sales… Read More
2018-07-19 16:52
By Joe Tareen, Technical Analyst, Traver Connect So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business u… Read More
2018-06-29 21:19
By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically these days.  Word travels quickly with the use of… Read More
2018-06-07 14:54
By Karen Rust, Accounts Director Traver Connect Staffing your BDC requires a strategic plan to be successful.  When you begin to recruit, you should know how many staff are required, po… Read More
2018-05-10 16:13
Without a doubt, the modern Dealership needs to adapt to the tech-savvy customer who is digitally connected. These same customers rely on word- of-mouth and seek the experiences shared by ot… Read More

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