Letter From Ryan Chan, CEO

Today, we are excited to announce UpKeep’s Series B round, raising an additional $36 million from Insight Partners to continue supporting and innovating the work of essential Maintenance and facilities workers worldwide. Insight joins our existing investors Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital, and Fundersclub.

This reaffirms our long-term commitment to reimagining maintenance and Facilities Management with the simplest and smartest software in the market. 

To date, over 10 million work orders have been created on UpKeep.  Our 2,000+ customers span dozens of frontline industries like manufacturing, healthcare, food production, distribution, and more. At UpKeep, we know maintenance and facilities workers have long been the people responsible for sustaining all facets of our society’s essential needs. Our customers make sure wind turbines that help give cities their electricity are in perfect condition. Technicians make sure  berries are kept at the right temperature so that families can one day eat breakfast together. Maintenance Managers execute on the vision to implement more preventive checks on city water tanks so that communities have access to clean drinking water.

The work done by our customers makes a huge impact on everyone’s lives, every single day, whether we have been aware of it or not.

And that’s never been more apparent than now as our customers work on the frontlines of the COVID-19 crisis. When uncertainty hit, our customers put their lives on the line to keep people safe. 

Clinical engineers in hospitals are working long hours to ensure spaces are disinfected properly. Reliability professionals are verifying inventory counts are accurate on ventilators at all times. Many businesses are rising to meet increased production demands for cleaning products, and sometimes even changing their entire business model to do so. For instance, Kombucha bottling factories and shampoo manufacturing plants are now producing thousands of containers of hand-sanitizers.

We believe that maintenance is essential to humanity, and a human face is central to maintenance. 

Our Commitments 

UpKeep is committed to using this investment to expedite our innovative platform offerings in order to help our clients navigate post-COVID-19 realities. 

More integrations, more off-site monitoring, more predictive technologies, and more actionable insights from asset data are all on the horizon. These innovations will lead to even more operational breakthroughs for our customers.

As a company, we will continue our commitment to helping our community navigate the current pandemic, with ongoing efforts including:

• Donating $100,000 in credits to our hardest hit customers.
• Launching a maintenance job board to help those who lost their jobs find employment in frontline industries.
• Providing personalized resume and job search consultation for unemployed maintenance workers.
• Providing 24-hour customer support.
• Hosting Educational Webinar trainings on how-to prepare for a post-COVID19 world.

Another commitment we will hold steadfast onto is our promise to listen. Listening to our customers’ needs, acting on their feedback, and unlocking their potential is at the core of everything we do. 

If you have any ideas on how UpKeep can better serve you and your business’ needs, I invite you to email me personally [email protected].

To all our customers who perform the tough and necessary jobs that keep our world safe and running, thank you. We are honored to have the opportunity to serve you each and every day.

Onwards!
Ryan Chan, CEO

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