Business Acumen comes in many shapes and sizes and depending on your function in the organization will inform you of the way you execute the strategy of your Business. Customer Service is one of the most important functions within a business and is especially critical in a consumer business like hospitality.

As someone who has dedicated their career to providing business acumen skills to organizations in need of them, I am constantly amazed at the lack of them in organizations and functions where you’d think they are paramount.

What got me thinking about this is an ongoing dialogue I have been having with the service team at the hotel I am staying at this week.