It seems like a simple question until you try to answer it.

Last week, a client and I were working on the design for a custom business simulation to teach Business Acumen skills to the top 150 leaders and one of the issues she was struggling with was how to share with the executive leadership team the way we are going to train the participants on the topic of quality.

This blog is an interesting summary of the findings and hopefully is of interest to you as you continue to build your business acumen capabilities.

Quality vs. The Perception of Quality

One of the first things I shared is that we must start the definition process by collectively establishing an understanding that there is a significant difference between intrinsic and benchmarked quality and the perception of quality. In its purest technical form, an organization can measure quality to some sort of defined benchmark. But that benchmark is going to be arbitrary and at best based on a combination of science and objectivity.