As the year of Training and Development comes to an end, it is time that we reflect on another year of change.  For today's blog post, I wanted to take a moment to be provocative and use some of the business acumen topics that we teach in our programs to share a few insights about Virtual vs. In-Person training.

The Customer Value Equation

One of the core elements that we teach an Advantexe Business Acumen program is to understand the customer value equation. In the content we teach, this is the foundational concept that all other skills are based on and revolve around.

In the Customer Value Equation, perceived value to the customer is equal to the relationship between the perceived benefits received by the customer relative to the perceived costs the customer pays. In the world of Talent Development, the “customer” is the head of talent development with the budget responsible for training employees to do their jobs and execute the strategy of the business. The talent development team is typically a part of the human resources function which reports to executive leadership at either the corporate or business unit level.