I’d Forgotten how much I loathe Dell’s website in general. After buying my new laptop, I had points racked up. After receiving said laptop, I completely forgot all about them until I received an email that they’re expiring in a couple of months. So like any geek, I went looking for something to spend them on. Seriously, their search leaves much to be desired. After an hour of clicking around, I gifted myself a new shiny toy which should be coming in just after my birthday.

Hooray for me! :)

Unfortunately, I’ve been having to hit the Dell Support site for work-related items several times over the last few weeks and it’s now the bane of my existance. I thought IBM’s site was bad. I’d clearly forgotten Dell’s is worse. I remember having to look up something during my time with ibml, and raged endlessly about how bad the experience was.

Right now I’m on ‘chat’ with someone in Dell Basic Support because I can’t access anything else without a service tag. My question is about Dell OMSA (OpenManage Server Administrator), making it a software issue, not related to any one machine. I look over on the next tab here and there’s a big QR code with “We’re available on Apple Chat. Scan to start a conversation with Dell Technical Support.”

Yeah, NO.

They’re on WhatsApp too. Seriously? I half-considered creating a throwaway WA account just to get to speak to a real person. Bleh.

So far MSP life has been … nothing like I expected. The horror stories I’ve heard haven’t applied to Dataperk, so I’m super happy about that. I haven’t started in the on-call rotation yet, but so far this job is fun and I’m learning tons.

As much I wanted SVP to be great, the truth is: the year I spent with them took at least 5 years or more off of my life. I feel that the way I was treated leading up to and post- my departure speaks volumes about their culture (or lack thereof).

“And that’s all I’m gonna say about that.”

So anyways, I’m fighting migraines from Hell and staying busy with work. I haven’t had the spoons to do much else. Even gaming has taken a back seat. I play GW2 mostly weekends and some days not even then. I’ve been re-reading a lot of my favorite books. I can’t take any time off until after my 90 day probation is up at DP, so no concerts or trips until this summer … and even then, where would I go?

Maybe go see my kid? You know what they say, “when Muhammad does not go to the mountain” …