As with any electronic device, there may come a time when you need to Reset your Google Nest Camera. There are a few reasons the camera might go offline or start acting strangely. Fortunately, it’s an easy enough process, though there are a few things to be aware of before you plunge ahead.
Google Nest cameras are some of the most secure camera options out there. Why might you need to reset your camera? First, the Wi-Fi connection might be erratic or not properly sending information to and from the Google Nest Camera. Or, if you’ve changed your router, renamed it, or made any changes to settings, this might cause connectivity issues with the Google Nest Cam too. A power outage could also have disrupted the Wi-Fi connection to the Google Nest Camera, and the same holds true if you’ve been using it outdoors and the temperatures have dropped to minus double-digit levels; the camera may literally freeze, then try to come back online when it warms up.
There might be other reasons you need a reset too, like perhaps you’re selling the Google Nest Cam or giving it to someone, and you don’t want to leave your connection settings on the camera, both for your own sake and for the ease of setup for the new owner.
A Google Nest Camera is generally very reliable, and it’s rare that you might need to reconnect or reset it, but if the need arises, here’s how to do it.
Differences between restart and factory reset
Restarting and factory reset your Google Nest camera or doorbell will have different results.
Restart: This keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble connecting to the internet, or isn’t working normally.
Factory reset: This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.
How to get a Nest camera back online?
The first step in the troubleshooting process is to determine whether you need a reconnection or a full reset. The process will be a bit different depending whether you have Google Nest Wired indoor Cam, or the indoor and outdoor Google Nest Cam Battery, or a Video Doorbell.
With the wired camera version, reconnection would involve a simple cycling of the Nest Cam’s power so that you can re-establish the link to your Wi-Fi network and have the device show up in Google Home. In most instances, this reconnection will solve the problem. The Google Nest Cam reconnection starts with that first troubleshooting step every IT professional loves: “Have you tried turning it off and turning it back on again?”
That’s precisely where you should start: Remove the plug from your power outlet, count slowly to ten (this ensures all the power drains from any internal capacitors that might still have a charge). Once you’ve reached ten, you can plug the wired Google Nest Cam in again. The Google Nest Cam will begin its startup processes and reconnect to your network. Most of the time, this will resolve any issues you may have.
If it doesn’t, your problem might be a bit more complex. If you’ve made sure your wifi connection is working correctly and that it’s not the cause of the issue, and you’ve tried reconnecting and plugging the device in, it might be time to try a factory reset.
- Step 1: Remove the plug from your power outlet.
- Step 2: Count slowly to 10 (this ensures all the power drains from any internal capacitors that might still have a charge).
- Step 3: Once you’ve reached 10, you can plug the wired Google Nest Cam in again. The Google Nest Cam will begin its startup processes and reconnect to your network.
- Step 4: Most of the time, this will resolve any issues you may have. If it doesn’t, your problem might be a bit more complex. If you’ve verified your Wi-Fi connection is working correctly and that it’s not the cause of the issue, and you’ve tried reconnecting and plugging the device in, it might be time to try a factory reset.
Factory resetting a Google Nest camera
A reset is more serious; you’re removing any settings or connections you’ve made and returning the Nest Camera to its factory settings.
It’s important to know your camera’s user-created settings will revert to default settings. This also means your camera’s entire video history will be deleted permanently so save any video before you do the factory reset.
- Step 1: Press and hold the reset button located on the back of the Google Nest Cam Battery (other Nest cameras may have a pinhole for resets).
- Step 2: After 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown beep.
- Step 3: After 12 seconds, the status light will be a steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation beep. Release the button. Your camera will now be back at its factory settings.
- Step 4: If you camera has the reset pinhole. Insert a paperclip or other small device in the reset hole, and push the reset button within. You should see the light turn yellow, and it will begin to pulse.
- Step 5: Hold the button down until the light turns blue (and pulses again).
- Step 6: Release the reset button and wait while the lights turn off and on again.
- Step 7: The Nest will beep, and the light will pulse blue to show that the process is complete.
How to reboot a Google Nest camera remotely?
If you need to reset your Nest camera remotely, you can do this in the Google Home app:
- Step 1: Tap the camera that you want to reset.
- Step 2: Tap Settings.
- Step 3: Tap Remove Device.
- Step 4: Tap Confirm.
Reset or reconnecting a Google Nest Cam is a fairly straightforward process and not something you should worry too much about. If the problem continues to occur, you might want to escalate the issue with Google. But in most cases, you’ll be back up and running in no time at all.
NEST CAM RESTART
Nest Cam Indoor (wired)
- Disconnect your camera from power by unplugging the power adapter from the electrical outlet.
- Wait 10 seconds.
- Plug the power adapter back into an outlet. Your camera will restart.
Nest Cam (battery) or Nest Cam with Floodlight
- Plug the camera into a power source.
- Locate the reset button on the back of the camera.
- Press and hold for 5 seconds.
- Your Nest camera will restart, and the status light will be steady, solid white.
Nest Cam, Nest Cam IQ, or Dropcam
- Disconnect your Nest camera from power by unplugging the power adapter from the electrical outlet.
- Wait 10 seconds.
- Plug the power adapter back into an outlet. Your camera will restart.
Nest Doorbell (battery)
- Locate the reset pin hole on the back of the doorbell.
- Press and hold for 5 seconds.
- Your doorbell will restart, and the status light will be steady, solid white.
Nest Doorbell 2nd gen (wired)
- Locate the reset pin hole on the back of the doorbell.
- Press and hold for 5 seconds.
- Your doorbell will restart, and the status light will be steady, solid white.
Nest Doorbell (wired)
If your doorbell is connected to your home’s doorbell wires:
- Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.
- Use the release tool to hold down the button on the back of your doorbell for about 10 seconds. Your doorbell will restart.
If your doorbell is connected to the power adapter:
- Disconnect your doorbell from power by unplugging the power adaptor from the electrical socket.
- Wait 10 seconds.
- Plug the power adaptor back into a socket. Your doorbell will restart.
Factory reset
Before you factory reset
Here’s what’ll happen after you factory reset your camera or doorbell:
- Your camera’s personalized settings will revert to default settings.
- Your Nest camera’s entire video history and snapshots will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups.
Note: If you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer.
- Your Nest camera will forget the Wi-Fi network name and password, and will be “Offline” in the app.
For cameras with 1st gen Nest Aware subscriptions
If your camera has a 1st gen Nest Aware subscription and you plan to get rid of your camera or add it to a new account, cancel your subscription before you factory reset. Canceling the subscription will remove subscription-only features like Activity Zones and delete the entire video history.
If you plan to continue using your camera or doorbell with the same account, you do not need to cancel the subscription before you factory reset.
Nest Cam (battery) or Nest Cam with Floodlight
There are two ways to factory reset your Google Nest Cam (battery) or Nest Cam Floodlight:
Remove the camera from the app
- Open the Home app or the Nest app.
- Tap the camera that you want to reset.
- Tap Settings Remove device Confirm.
- If you’re giving your camera to someone else, you’re done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.
Use the reset button
- Locate the reset button on the back of the camera.
- Press and hold the button:
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
- Release the button. Your camera will restore to its factory settings.
- After the factory reset, your camera will appear as “Offline” in the app until you remove it.
- To remove it from the app, open the app, tap on the device, then tap Settings Remove device Confirm.
Nest Cam or Dropcam
There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account.
- Open the Nest app.
- Tap the camera that you want to reset.
- Tap Settings Remove device Confirm.
- If you’re giving your Nest camera to someone else, you’re done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.
Nest Cam IQ Indoor or Outdoor
Before you begin, you’ll need to be near your camera so you can press the reset button. You can’t perform a factory reset in the Google Nest Cam app. You’ll need a small unfolded paperclip or thumbtack. You might also need to grab a step stool if it’s installed somewhere hard to reach.
Find the reset button on your Nest camera
| Nest Cam IQ Outdoor | Nest Cam IQ Indoor |
| Your camera’s factory reset button is on the front side of the camera, below the Nest logo. | Your camera’s factory reset button is on the bottom side of the camera stand. |
- Make sure your Nest camera is plugged in and powered on before continuing.
- Press and hold your camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your camera’s lights will turn off while it’s resetting.
- The factory reset is complete when your Nest camera chimes and the light ring starts slowly pulsing blue.
- After the factory reset, your camera will appear “Offline” in the app until until you remove it.
- To remove it from the app, open the app, then tap Settings Remove device Confirm.
- If you’re giving your Nest camera to someone else, you’re done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.
Nest Doorbell (battery)
- Locate the reset pin hole on the back of the doorbell.
- Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
- Release the button. Your doorbell will restore to its factory settings.
- After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
- To remove it from the app, open the app, then tap Settings Remove device Confirm.
Nest Doorbell 2nd gen (wired)
- Locate the reset pin hole on the back of the doorbell.
- Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
- Release the button. Your doorbell will restore to its factory settings.
- After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
- To remove it from the app, open the app, then tap Settings Remove device Confirm.
Nest Doorbell (wired)
Before you begin, you’ll need to be near your wired Nest doorbell so you can press the reset buttons. You can’t perform a factory reset in the Google Nest app.
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