When you think of Persuasion, you will realize that this thing will happen pretty much anywhere and everywhere. Persuasive situations are pervading everyone’s lives.
The underlining objectives of persuasion could be any one of the following:
- Agreeing to an existing attitude of one or both the participants or more than one participant.
- Changing the attitude when required due to changed circumstances or any other reason whatsoever.
- Modifying the existing attitude, retaining the core principle. It can even be creating a new set of attitudes.
As we find these outcomes or desired outcomes that are quite different form each other. Therefore it may be said that communications have to be very focused and aligned to the desired objectives. When the experiences was positive or negative or the experiences are forced to change the Attitude even if there was no prior experience: it all depends on the communication. There can be many workplace situations in which a change in attitude of a person is not enough. It has to be followed by behavior or action. The attitude of the staff attending to customers particularly there complaints has to be positive as well as cordial.
What are the persuasive overtures? When you look at the how of persuasion, the complexity increases. It means how through persuasion you try to achieve a certain objective or objectives from the team members or all the employees. This concept may also be used when you have a one on one situation. Between individuals or the manager and his team or an organization and an individual; these are all various persuasive situations and accordingly overtures.
Now let us look at one to one influences. We all have a rich repeatour of experiences. These may begin of experiences. These may begin on a child of their parents, then of there teachers, friends and people around them. These influences shape certain assumptions which a grown up adult may adopt. The assumptions may be right or wrong, if not in absolute terms, but surely in relative terms. Thus in a particular organization which finds the assumptions which are harbored, by individual or individuals, who are conflicting with the vision of the organization. These need to be corrected by using the technique persuasion.
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