Gurgaon is an important business hub, with more than 60 business hubs and over 150 Fortune 500 companies setting up their offices. The city has attracted both job-seekers and entrepreneurs due to the diverse mix of industries. Gurgaon’s business landscape and real estate market have greatly contributed to the city’s economic growth. Real-estate demand is expected to rise with more and more businesses locating there. New office high-rises and housing projects have emerged throughout the city to accommodate this rise in office and residential demand. In this article, we list the BPO companies in Gurgaon.

See also: Top MNCs in Gurgaon

Business landscape in Gurgaon

Gurgaon, commonly referred to as Gurugram, is a significant business centre. It is a part of Delhi’s National Capital Region (NCR) and is situated in Haryana. A wide variety of organisations and sectors, including IT, BPO, manufacturing, retailing and hospitality, are based in Gurgaon. It is also a significant manufacturing centre, with businesses from many different sectors having facilities there. Gurgaon’s business environment is continually changing as new businesses and industries relocate to the area.

Top BPO companies in Gurgaon

Concentrix

Industry- BPO

Sub-industry- Customer Relationship Management (CRM)

Company type- Publicly traded

Location- Sector 25, Gurugram, Haryana 122002

Founding date- 1983

A premier global supplier of customer experience (CX) solutions and technology, Concentrix. The business collaborates with its clients to develop CX strategies that increase client satisfaction, brand loyalty and advocacy. With more than 4,00,000 personnel spread across more than 40 nations, Concentrix is present worldwide. Some of the most well-known businesses in the world’s most diverse sectors, such as technology, banking, health care and retail.

Teleperformance

Industry- BPO

Sub-industry- Contact Centre

Company type- Publicly traded

Location- Sector 19, Gurugram, Haryana 122016

Founding date- 1978

With more than 4,00,000 employees across 80 countries, Teleperformance is a market leader in the BPO sector. The business offers a wide variety of services to its customers, such as sales, technical assistance and support for customers. Teleperformance is renowned for providing high-quality services and being dedicated to satisfying customers. Numerous clients, including Fortune 500 firms and small businesses.

WNS

Industry- BPO and Business Process Management (BPM)

Sub-industry- IT

Company type- Publicly traded

Location- Sector 30, Gurugram, Haryana 122002

Founding date- 1996

WNS is a well-known business process management (BPM) enterprise on a global scale. WNS collaborates with clients across ten sectors to provide creative, digital-led transformational solutions. WNS combines strong industry knowledge with analytical and technological skills. Customer service, accounting and financing, human resources, research and statistical analysis, and technological solutions are just a few of the BPM services that WNS provides.

IGT Solutions

Industry- BPO, BPM, and IT

Sub-industry- Integrated BPM, technology, and digital services

Company type- Private limited

Location- Sector 19, Gurugram, Haryana 122016

Founding date- 1998

The leading supplier of integrated BPM, Technology and Digital Services and solutions for customers across sectors is IGT Solutions. Through its creative and tailored solutions, the organisation has a proven track record of assisting clients in achieving their business objectives. Some of the top businesses in India and throughout the world are among the company’s loyal clientele.

Majorel

Industry- Customer Experience (CX)

Sub-industry- BPO

Company type- Publicly traded

Location- Sector 19, Gurugram, Haryana 122016

Founding date- 2000

One of the top global providers of CX services, particularly BPO, is Majorel. The business provides a wide range of services, such as sales, back-office assistance, technical assistance and customer care. Some of the most well-known companies in the world, including Amazon, Booking.com, Google and Microsoft, are clients of Majorel.

Startek

Industry- BPO

Sub-industry- Customer Experience Manager (CEM)

Company type- Publicly traded

Location- Sector 18, Gurugram, Haryana 122008

Founding date- 1987

Startek is a leading global provider of technology and customer interaction solutions. Customer service, technical assistance, acquiring clients, and back-office processing are just a few of the many services the business provides. Leading businesses in the tech, telecom, financial services, health care and retail sectors are among Startek’s clientele. With more than 50,000 people worldwide, Startek is one of the biggest BPO businesses in India.

Accenture Services

Industry- Professional services

Sub-industry- It services

Company type- Publicly traded

Location- DLF Phase 2, Gurugram, Haryana 122002

Founding date- 1989

Providing a wide range of services and solutions in strategy, consulting, digital, the internet and operations, Accenture is a multinational professional services firm. Accenture is one of the biggest consulting companies in the world, employing more than 7,00,000 employees to serve customers in more than 200 cities across 120 countries.

Wipro

Industry- IT

Sub-industry- IT services, consulting, and business process outsourcing (BPO)

Company type- Public limited

Location- Sector 20, Gurugram, Haryana 122016

Founding date- 1945

Wipro is a multinational provider of IT services with its headquarters in Bangalore. One of the biggest IT firms in India, it offers a wide range of IT services, such as system integration, software development and BPO services. With locations in more than 60 nations, Wipro is a worldwide company.

Genpact

Industry- Professional services

Sub-industry- IT services and BPO

Company type- Publicly traded

Location- Sector 53, Gurugram, Haryana 122002

Founding date- 1997

Genpact employs nearly 100,000 people worldwide and has more than 200 clients, many of them Fortune 500 companies. The business is renowned for its cutting-edge methodology, emphasis on customer outcomes and dedication to sustainability. It is a multinational professional services company that produces results that change our clients’ businesses and influence their future.

Sutherland Global Services

Industry- BPO and BPM

Sub-industry- CRM, IT, and analytics

Company type- Publicly traded

Location- 1986

A well-known supplier of BPO and BPM services is Sutherland Global Services. Customer care, technical support, administrative tasks and analytics are just a few of the many services it provides to its customers. Some of the top businesses in the information technology, healthcare, financial services, and retail sectors are among Sutherland Global Services’ clients.

Tech Mahindra

Industry- IT

Sub-industry- IT service, consulting, and BPO

Company type- Public limited

Location- Sector 59, Gurugram, Haryana 122102

Founding date- 1986

Tech Mahindra is a well-known international supplier of IT consulting and services. The company provides a wide range of services, including business process outsourcing (BPO), managed services, systems integration and IT consulting. One of the top 10 IT businesses in India, Tech Mahindra is a major player in the country’s IT sector. The business is also one of India’s top exporters of IT services.

Infosys BPO

Industry- BPO

Sub-industry- IT-enabled services

Company type- Publicly traded

Location- Sector 48, Gurugram, Haryana 122018

Founding date- 2002

In addition to customer relationship management (CRM), human resources (HR), accounting and financial management and supply chain management, Infosys BPO offers a comprehensive range of BPO services to clients throughout the world. The business has a proven track record of assisting clients with cost- and operational efficiency improvements.

TCS BPO Solutions

Industry- BPO

Sub-industry- IT-enabled services

Company type- Public limited

Location- DLF Cyber City, Gurugram, Haryana 122002

Founding date- 1968

One of the top providers of IT services globally is Tata Consultancy Services (TCS), which operates TCS BPO Solutions. TCS BPO Solutions offers clients in a variety of industries, including banking and financial services, healthcare, insurance, telecommunications and retail, a wide range of BPO services. The business employs more than 2,00,000 people and has operations in more than 50 nations.

IBM BPO

Industry- BPO

Sub-industry- IT-enabled services

Company type- Public limited

Location- Udyog Vihar-1, Gurugram, Haryana 122016

Founding date- 1911

One of the top IT corporations in the world, International Business Machines (IBM), has a subsidiary called IBM BPO. For clients in a variety of industries, including financial services and banking, healthcare, insurance, telecommunications and retail, IBM BPO offers a broad range of BPO services.

Commercial real estate demand in Gurgaon

Office space- In Gurgaon, the demand for commercial real estate is largely driven by BPO companies. There are numerous BPO businesses in the city, both Indian and international. To handle their enormous workforces and complex infrastructure, these businesses need top-notch office space. In the upcoming years, it is anticipated that BPO businesses will continue to increase their demand for office space.

Rental property- Another significant factor in Gurgaon’s rental property demand is BPO firms. Many BPO businesses prefer renting office space over owning it. This is because leasing has a variety of benefits, including flexibility, scalability, and cheaper initial expenses. In the upcoming years, it is anticipated that BPO businesses will continue to have a high demand for rental properties. This is brought on by the aforementioned elements as well as the rising recognition of managed offices and co-working spaces.

Impact- The Gurgaon commercial real estate market has benefited from the presence of BPO companies. New office buildings and commercial complexes have sprung up all over the city as a result of the BPO industry’s need for rental property and office space.

Impact of BPO companies on Gurgaon

Gurgaon has experienced a mixed response from BPO firms. While they have helped the city’s economy expand and add jobs, they have also caused soaring real estate prices, backed up traffic, and brought about shifts in society and culture. It is crucial to remember that with careful planning and management, the negative effects of BPO firms can be reduced.

FAQs

Which Indian BPO is ranked first?

The largest BPO provider in India is Genpact. Pramod Bhasin started Genpact in 1997. The business has worked hard to become recognised as one of the leading providers of BPO services.

What does a new BPO employee in Gurgaon make?

With less than one year of work experience to four years of experience, BPO Executive salaries in Gurgaon range from 0.2 lakh to 4.0 lakh, with an average yearly income of 2.0 lakh based on 207 most recent earnings.

Which BPO in India ranks second in terms of size?

One of the top BPO firms in India is Tata Consultancy Services (TCS), which is ranked second in its sector.

Who is called the founder of BPOs in India?

Raman is renowned as the Guru and pioneer of the BPO sector in India. The Father of the Indian BPO Industry is a title he is given with affection.

Is BPO a reputable career?

As a fresher, working in BPO is a fantastic method to get experience and build fresh abilities that will be useful in the future.

What is the future of BPO?

In the following ten years, the BPO sector is anticipated to expand further. Numerous causes, such as the growing acceptance of digital technology, the demand for cost savings and the desire of firms to concentrate on their core capabilities, will fuel this expansion.

BPO—is it an MNC?

Large, well-established businesses with a global presence and frequently a sizable presence in several industries make up MNCs. Business process outsourcing, or BPO, refers to a corporation that offers services like customer assistance.

What is Concentrix Gurgaon's base pay?

Depending on the position you're looking for at Concentrix Corporation, the minimum wage may vary. The annual minimum wage for an advisor is 2.9 lakh.

Why is the BPO industry profitable?

BPO has created a talented pool of workers who are accessible for low rates, which results in significant cost reductions and improved firm revenues

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at [email protected]