Advanced capabilities in Explore Enterprise will allow businesses to use customer service data to inform decisions across support, sales, product and more Zendesk, Inc. (NYSE: ZEN) today announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them make faster decisions to improve their entire customer experience. “Over the past few months, companies in India have been striving to adapt […]