E-Commerce applications play an important role in businesses. Testing an e-commerce based website ensures the transactions are secured and validated.
E-Commerce websites are tested continuously on different browsers, devices, and platforms. Thus it becomes essential for E-commerce websites development.
If you are involved in the testing of the e-commerce website, the first thing you need to ensure that you know what to test and how to test?
In this blog, we are discussing what to test? and things we need to consider while performing the testing.
Why giving at most priority for thorough testing of E-Commerce website?
Since shopping cart is the main feature for an E-commerce website, One should thoroughly test the feature to ensure a pleasant experience for the user.
Well, the most concerning factor for any of your user is safe browsing and reliable shopping.
It is important to carefully check for the issues related which includes the way applications handle credit/debit card details? Are the details are encrypted before its transferring over the internet? Are the details stored somewhere in the system?
E-Commerce testing aspects
To ensure the confidentiality and integrity of the electronic transactions, testing must verify the aspects of functionality, performance, usability and security issues.
1. Usability testing:
The primary goal is to provide a satisfactory transaction efficiently for successful business relationships. The usability testing can be done through browser compatibility, checking the Responsive of the website, page speed and many more. The following contributing factors in terms of usability described in the Article here.
- Having high visible content (SEO optimization)
- The website that takes a minimum amount of time to download
- Well designed website
- Perceived ease of use and navigate through the web pages
- Websites trustworthiness
- A more responsive web
- Well designed promotion
- Emotions will have a significant impact
2. Functional testing
The success of any e-commerce website depends on the working functionality of the system. Functional testing ensures the functionality of the application met the specifications.
The structure of the functional testing involves four elements,
Main page: testing login, register, search functionality, coming events/offers, about page, privacy policy page.
Product page: check for the product description, check the forward and backward navigations and product filtering functionality
Shopping cart: Purchase single and multiple products, add and remove items to the cart,
Payment: Check for the correct amount customer has to pay, discounts, postal charges and tax additions, credit card payments with dummy accounts, error messages, make sure if it generates email receipt, product delivery information, Checkout process, ensure you have received the correct product (only done for online receivals).
3. Security testing
Security testing ensures only the authorized personnel get access to the available functions. It ensures the system runs for a long time. E-Commerce website testers always pay a considerable amount of attention due to its vulnerabilities for the user’s sensitive data.
The following are the important elements to test the security of the app,
Secure data transmitting: The data transmission between the user browser’s and servers should be carried out through secure channels, which includes email encryption, website encryption through secure socket layers (SSL), application encryption can be done through custom programmed functionality to protect the data as it travels.
Cookies: The data stored in cookies should be encrypted before it travels back to the server.
Penetration: Penetration testing ensures the system is secured from cyber attacks. It requires a better understanding of mail servers, domain names, and networks (target applications). Find out the target areas that can be injected and conduct static analysis and dynamic analysis of the application while running the code. Make use of cross-site scripting, SQL injection, and backdoors, to uncover a target’s vulnerabilities.
Read different stages and methods of penetration testing
Check for the existence of vulnerabilities in error messages and ensure the system is not revealing any sensitive and software information in these scenarios.
4. Performance testing
This will directly reflect on user perception, particularly during the peak timings. Rigorous Performance Testing must be carried out on E-Business websites as black-box testing, which concentrates on the system behavior from outside.
“The main objectives of the performance testing is:
- The maximum number of concurrent users that can be supported while offering “acceptable performance.”
- The maximum number of concurrent users that can be supported prior to causing a system failure.
- Location of bottlenecks within the application architecture. ·Impact of a software or hardware change on the overall performance of the application. ·Scalability issues”
Information and Figure extracted from Source1, Source2
Following diagram shows how the poor performing websites affect the business,
In most cases, we don’t take customer reviews so serious, but that will affect the shopper’s mindset. Ensure if the system sends alerts to the merchants whenever it has received negative reviews that affect consumers purchase intention and improves the possibility of customer exit from the website. That enables to resolve the issues as soon as possible.
Multiple studies [1, 2 ] carried out to understand the adoption of online reviews and proved that by maintaining positive relations with the consumer will improve business
Conclusion
Testing an E-commerce application will find bugs and issues related to security vulnerabilities. Thus it significantly reduces the number of bugs presented in the system. In order to provide a pleasant experience for the customer, continuous testing is essential as more products adding to the website.
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