ICICI Bank has warned all its customers to be wary of malicious links and files. The bank reports cases where cybercriminals trick customers into downloading malicious files or clicking on malicious links.

These files enable the forwarding of messages and the unauthorized sending of one-time passwords and other sensitive information from customers’ mobile devices after registration in payment applications.

The bank asks customers to be careful and not install suspicious/malicious apps on their smartphones. “ICICI Bank does not send SMS/WhatsApp messages to its customers asking them to call a specific mobile number or download an app,” the bank said.

Also, ICICI Bank has also shared some security tips that customers should always follow. Here are some safety tips:

• Update your phone with the latest operating system and security patches.
• Only install apps from official and trusted sources like Google Play Store or App Store.
• Regularly install and update antivirus and security software from a reputable vendor.
• Check the permissions of all apps before granting access.
• Avoid clicking on suspicious links in emails or messages.
• Avoid downloading/installing unknown apps/files from untrusted sources.
• Do not share your confidential information such as OTP, password, PIN and card number with anyone.

The bank also urged users to immediately report such scams on the National Cybercrime Portal.