Amazon is the largest e-commerce platform in the world with over 300 million active customers around the world. Given the huge number of users, Amazon takes various measures to prevent abuse of its customer-friendly policies by blocking suspicious users. However, these policies can sometimes result in innocent customers being locked out of their Amazon accounts.

If your Amazon account is blocked, suspended, or blacklisted, in some cases, you can still get it back by appealing. But why does Amazon block some users from shopping on its platform? Let’s take a look.

Why Was My Amazon Account Blocked?

Amazon has no set rules for blocking accounts. It is simply a case-by-case decision made by the Amazon team. The most common reasons for account suspension, according to reports from Amazon users, are excessive returns, invalid payment sources, incomplete personal information, and frequent bulk orders (suspicion of reselling goods).

However, there are several other reasons Amazon may cite for suspending your account. Sometimes, a sudden login from an IP address that is far from your usual location is also considered suspicious, which can lead to account suspension. Here are some methods you can use to contact Amazon to restore your blocked account.

4 Ways To Unlock Amazon Account

Do not worry if you get locked out of your Amazon account. Follow these simple steps to contact the company and get your account unlocked.

Contact Amazon Support Using Website or App

In some cases, Amazon may impose a soft ban on your account, where you remain logged into your Amazon account but cannot place new orders. In such cases, you can contact Amazon Support directly through the website or app to quickly restore your account.

Since you’re contacting the company while staying logged into your account, it’s easier for Amazon to verify your credentials. Here are two ways you can contact Amazon customer support:

Using Amazon Website:

1. Head over to the Amazon website, and then select the Customer Service option from the top ribbon.
   
2. Scroll down, and navigate to Customer Service > Contact Us.
   
   Alternatively, you can also enter this URL in your browser to reach the support page directly.
   https://www.amazon.com/gp/help/customer/contact-us/
3. Here, you can either choose to chat with a customer support agent or request a voice call to speak to an agent directly.
   

Note that the voice call option connects you directly to a human agent, without IVR. The chat option, on the other hand, connects you to a chatbot first. If you use simple commands like “connect me to an agent”, the chatbot will assign you a human agent in less than a minute.

Related Read: How to Archive Amazon Orders

Using Amazon App:

1. Open the Amazon app on your smartphone, and go to Menu. Scroll down and select the Customer Service option.
2. At the bottom, Amazon will show you two ways to connect to an agent directly. You can choose to either chat or have a telephone conversation.
   

Contact Amazon Using Email

If you are completely locked out of your Amazon account and unable to sign in, the best solution is to contact the company via email. However, it may take about 1-2 business days for Amazon to respond to your email.

You can email Amazon at [email protected] describing your problem. Don’t forget to change the domain from .com to your local Amazon address. For example: [email protected] for India, [email protected] for Canada and so on.

Although email is a formal way to contact Amazon, there is a faster alternative you can use to contact the company if you are locked out of your account.

Contact Amazon Using Twitter

Twitter (or X, as Elon likes it) is more than just a social media platform. Almost every business uses Twitter to connect with their customers for feedback and support. This helps both the user and the company. The user can make their problem public, while the brand gets a platform to not only serve their customers, but also make announcements to solve common problems.

Amazon has its own Twitter handle @AmazonHelp, which users can use to contact the company if they need help. You can either write a tweet tagging Amazon asking for your account to be restored, or you can send them a direct message (DM). Note that Amazon uses the same Twitter handle (@AmazonSupport) for support in all regions of the world.

Bonus Tip: Send an Email To Jeff Bezos

Yes, you read that right. Jeff Bezos, the former CEO of Amazon, still keeps his email ID open to the public. Jeff has also admitted that he personally reads some emails that he picks out of curiosity.

However, writing an email to Jeff Bezos is indeed a far-fetched solution. The chances of getting a response are less, but not zero. The official email address of Jeff Bezos is [email protected]. You can also try sending an email to the current CEO of Amazon, Andy Jassy, at [email protected].

Note that Jeff and Andy do not receive the public emails directly. Only a select number of emails reach their inboxes, as most of them are filtered out by Jeff and Andy’s assistants first. We still recommend trying this solution to recover your suspended Amazon account, because it never hurts to ask.

Tips to Speak to Amazon Customer Service for Faster Resolution

If your Amazon account gets suspended for any reason, it’s clear that you’ll get annoyed or even angry. Even if your reaction is knee-jerk and understandable, taking your anger out on customer service representatives won’t help you get your issue resolved any faster.

Remember to remain polite and describe your problem in detail to the employee. In most cases, you will be asked for details about your last order or previous support tickets with Amazon. Try to help the agent with as many details as you can remember.

Amazon is known for going the extra mile for customer satisfaction. Therefore, cooperating with the customer service agents while keeping your frustration under control is the fastest way to solve your problem.

Best Practices To Keep Your Amazon Account Safe

Having your Amazon account suspended is certainly an unpleasant experience. Once you regain access to your account, you should follow these tips to prevent your account from being locked in the future.

• Avoid sharing your password with too many friends.
• Do not abuse Amazon’s product return policy.
• Don’t use a new payment method for each order, as this can trigger a payment security check.
• Avoid making bulk orders on a regular basis.
• Try to place orders through fewer addresses, or Amazon may suspend your account for suspected commercial use.

In most cases, Amazon will help you recover your account because of their customer-first policies. However, if Amazon claims that you have been blacklisted for violating their terms and conditions, you may not get your account back. In such cases, creating a new account under the same name and address may result in the new account being suspended as well.