WhatsApp recently launched the Whatsapp Business app, a relatively easy way for the businesses to connect with their customers. Xiaomi has also hopped on the bandwagon and launched its WhatsApp service. The company has aptly named the service after its mascot and calls it “Xiaomi Mi Bunny.” With this service, the customers in India can get instant updates on the repair status and can also register complaints via WhatsApp.

That apart, Xiaomi will also update the users with the latest Xiaomi News, new product launches, latest deals, MIUI update notifications and much more. One can also Raise customer support requests by following the instructions. Xiaomi further assures the users of a callback once the support request is placed successfully.

How to raise WhatsApp service requests using Xiaomi Mi Bunny

• Add +917760944500 to your contact list
• Once added, text “Xiaomi”
• In the next step Text your Name followed by your city.

Once you have followed all the steps, you will be registered for the Xiaomi Mi Bunny Service. In order to raise a request, all you need to do is text “SUPPORT” and follow the onscreen instructions. However, it’s worth noting that the service is still in its Beta and more functionalities will be added to the upcoming builds. The company further assures that it will not share name, contact number and location details to third party services. And yeah, Text “Stop” to unsubscribe from the Xiaomi Mi Bunny service.

Scope of Service

The Xiaomi Mi Bunny offers the following services via WhatsApp:

• Raise Support Ticket
• Service Order Status tracking
• Product take-back and recycling program
• Smart box delivery service

Xiaomi has been working towards improving their customer support for quite some time. Earlier on, they had introduced door to door pickup and delivery for device repairs. Last year, the company inaugurated its 500th service center in India and later announced the Online Appointment service for Xiaomi service centres in India.