Product Warranties can provide your equipment with protection when things go wrong with your HVAC system. In order to get the most out of their terms, you need to know what they are. Warranties define what they cover and for how long they cover it, as well as what could invalidate this coverage.

What is a product warranty?

A product Warranty is a coverage offered by the HVAC manufacturer to account for the replacement of its parts in case there are defects that emerge during the time period defined by the warranty (the “warranty term”). Longer warranty terms can save you so much money over time that they are often a major selling point for different HVAC systems.

The most basic product warranty term lasts five years. If you register your product, your warranty is typically extended up to ten years. Some manufacturers might offer longer warranties, so be sure you read the materials that come with your equipment. Specific parts of your equipment might have longer warranties; that is something for you to look out for as well.

In order to file any claims, you will likely need to bring the product serial number, proof of purchase, and proof of regular maintenance. This is true even if you’ve registered your product. Many manufacturers will want to double-check the records associated with your product.

What do I need to be careful about with a product warranty?

A few simple missteps could void the warranty. To prevent this from happening, you need to:

• Make sure you hire a certified contractor for installation and repairs
• Register the HVAC system and warranty
• Schedule regular maintenance

What are extended warranties, and why should I get one?

Usually, product warranties—also known as manufacturer warranties or equipment warranties—only cover major parts. They do not cover labor since they are not involved in the installation; those are offered by the company installing the equipment, either as separate labor warranties or as extended warranties covering both parts and labor.

Your best option is to purchase extended parts and labor warranty from Honest Air when we install your system.

This will also mean you need to purchase regular maintenance, like our preventative maintenance agreements. This is because extended warranties are only valid as long as your machine is regularly serviced by a certified HVAC contractor.

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