To help bring a clear picture and help buyers decide whether Leesa Mattress is the right mattress to buy, we have sampled up reviews from lovers and critics to help give you an informed decision on whether it will work for you. We have done our best to pick reviews that we think are most important. These are the same reviews that were upvoted by many people and rated as the most helpful reviews.
Also, to ensure that the reviews are reliable enough, all these reviews have been picked as is from Amazon which is independent. You can check out more reviews on Leesa Mattress here. Or you could check out our own unbiased review of Leesa based on our sleeping experience.
Here Are the Positive Reviews;
Positive User #1
Positive User #2
Positive User #3
It’s hard to say for sure, but I think it has started to sag slightly towards the middle since I got it six months ago. It’s still insanely better than my old mattress though, so I don’t mind it for now, and I haven’t done a head-to-head comparison with other memory foam mattresses. In the end, it’s not 100% perfect, but it’s still a very nice mattress.
I’m quite amused by people complaining that the mattress is too firm. It’s memory foam! When you first plop down on it, of course it’s going to feel firm until it adjusts to your shape and you sink in a bit. That’s just how this type of mattress works.
Top Leesa Mattress Complaints And Critics
Critic User #1
Critic User #2
I purchased this product directly from Leesa, but hopefully it will help potential buyers here.
I wish there was two different ratings, one for the mattress and one for customer service, but there’s not. So let’s start with the mattress.
It came quickly (when it said it would). It was heavy (a king) but manageable. I put it in position and opened it. The bed opened up and rolled out just fine. I didn’t notice any smell to speak of. The first two nights I was sore, but I noticed the mattress continued to get thicker, until the third night. I liked the mattress, I would have given it a 4 or 5 star rating, but it didn’t work for my wife. So after about 40 nights we decided to return it.
This is where the 2 star rating begins. First, I contacted them with the chat feature. They first sent me several e-mails asking about 12 questions in total. They were multiple e-mails, so it was a little bothersome, but expected. I was not unhappy with that. Then they scheduled a pickup with a recycling company They were courteous and punctual. Still no issue.
The problems then continued. The mattress was picked up on a Thursday. I waited till the following Monday, then contacted the company, as I hadn’t seen an e-mail with a refund yet. They said they were unable to contact the company on Thursday, so they would try that day (what happened to Friday I don’t know). Later that day I got an e-mail saying I would be refunded $865. I had paid $915, I was confused. I contacted Leesa to ask what the situation was, and they told me that since I had received a $50 amazon card, I would not receive a full refund. I explained that I viewed that as an incentive to try their product, and their response was “It is for those who decide to keep the mattress.”
They claimed it was in the fine print, (which it may have been), but I definitely felt taken advantage of. I said that I was expecting to be refunded what I paid, to which they responded, “If we refund you $50 now, it would be like giving you $100” I’m not sure I agree with that, but she was adamant. Again, I guess I am responsible for reading the fine print, but I expected better.
The final blow was when I said their stance was going to sour what had otherwise been a pleasant transaction, and she replied “I’m sorry you see it that way :(” Yes, they blew me off while using a sad face emoji.
So, to rehash, the bed wasn’t bad at all, but be prepared to read the fine print. Also, don’t expect to much help or fantastic customer service on the return end. I’ve seen Leesa responses on other posts on here, and they seem flowery and sincere, but my experience is that those are mostly smoke and mirrors. If you like the mattress, you shouldn’t have any issues!
Critic User #3
**I purchased this mattress directly from Leesa, not through Amazon.I have had this mattress for 11 months, and this is my first Leesa.
Initially, I would have given it 5 stars. It is firm enough to make me feel supported when I sleep on my back, but soft enough to comfortably sleep on my side. The cover material is so soft and cool to the touch that I went without a fitted sheet for several weeks because I loved its feel so much! Everyone who has sat on my bed agrees it the most comfortable mattress ever.
However, over the last several months it has started to sag dramatically. It probably compresses 5″ when I sit on it, vs 2″ when I first got it. The sag started to cause a pinching sensation in my back, and I wake up several times a night trying to readjust. I am a 100 lb woman and have never had this issue with a mattress before, even mattresses that were more than 5 years old. I really wanted to love it, but after less than one year of use it is already failing. The mattress was great at first, but not great enough to justify buying a new one every year. I am still giving it 3 stars because until it started to sag, it really helped me get the best sleep I’ve ever had.
Hopefully these top positive reviews and Leesa mattress complaints will help you make an informed decision based on the sleeping preferences of other people. To see more reviews, please visit Amazon.
Be sure to also check out our unbiased Leesa Mattress Review to get our expert insight on the mattress.
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