As a personalised jewellery company, Hand on Heart strives to supply our customers with the highest quality sterling silver jewellery but also the highest quality customer service.

The HoH Customer Service Team consists of the lovely Sophie and Sarah, and they look after every customer’s order from the moment it is placed, to the moment it leaves head office on its way to the studio.

They receive hundreds of phone calls and emails every week, and it’s because of them that our customers are 100% happy with their order and the service they have received.

In recognition of this Hand on Heart Jewellery has been awarded a Feefo Gold Trusted Service Award from our independent review site, Feefo. The award is given to businesses that use Feefo to collect genuine ratings and reviews, and we are thrilled to have received this accolade for the third year running. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers.

“It’s amazing to be awarded the Feefo Gold Trusted Service Award for a third year! Sarah and I are always overwhelmed by the response we get via Feefo, everyone is always impressed with the customer service experience and it makes all our hard work worth it.” - Sophie, Customer Service Manager.

With 4.9 out of 5.0 on Feefo, we aim to keep our rating as high as possible and receive the Feefo Gold Trusted Service Award for a fourth year in 2018. Check out the reviews from our happy customers here.